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Performance Based Contracting

Performance Based Contracting. Presented for RESNA’s Catalyst Project by Sönke Dornblut ATinNH Program Coordinator 603-862-4064 | sonke.dornblut@unh.edu. History. Single Contractor for all Loan, Demonstration and Refurbishing activities. Aimed at sustainable capacity building.

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Performance Based Contracting

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  1. Performance Based Contracting Presented for RESNA’s Catalyst Project by Sönke Dornblut ATinNH Program Coordinator 603-862-4064 | sonke.dornblut@unh.edu

  2. History • Single Contractor for all Loan, Demonstration and Refurbishing activities. • Aimed at sustainable capacity building. • Limited options. • Lack of leverage.

  3. Performance Based Contracting • Initiated in response to change from “sunsetting project” to “ongoing program”. • Objectives: • Diversify contractor base. • Accountability for deliverables. • Uniform payment basis.

  4. What we did • Online data collection/reporting system. Features: • Online inventory • Demo / Loan / Reuse data reporting forms. • Review of data entered – immediate feedback. • Forces complete data sets.

  5. What we did • Budgeting: • Annual projections. • Simple service provider agreements • Identified common, per loan/demo/reuse value.

  6. The Annual Process • August/September • Partners submit annual projections by demo/loan/reuse and equipment category. • ATinNH develops overall budget. • Contract proposals to partners. • October/November • New FY agreements implemented. • Annual data pull and analysis – report to MIS.

  7. The Annual Process • Quarterly Partner Meetings. • Data review. • Sharing of implementation ideas and issues. • Quarterly Invoices. • New: Online invoicing out data reporting site. • Verification against data submitted. • Third quarter data to date review. • Decisions to move allocations between partners based on actual performance.

  8. Lessons Learned • Online System must be robust • Speed is critical for data submission. • Partner input is vital in the development and feature build out. • System allows for partners to review their data submitted and offers standard reports for their use (with boards etc.) • Immediate feedback is essential. • Simplify (Integration of invoicing and data projection features).

  9. Lessons Learned • Creates comparability. • Allow to grow slowly. • Ability to fill in gaps (equipment category, geographic coverage). • Benefits form in-house IT capacity. • Easy system for new partners. • Facilitated our expansion from one partner to nine. • Stay flexible, allow for modifications on a case by case basis.

  10. Questions? Sönke Dornblut Assistive Technology in New Hampshire sonke.dornblut@unh.edu | 603-862-4064

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