New Models of Information Service

1. New Models of Information Service www.lib.uts.edu.au

2. Role of Information Services Dept • Liaison with staff and students in faculties, research institutes and administrative units • Information literacy training • Collection development • Web development • Reference service • Promotion of services and resources

3. New Model • Informal review 2002 • Rename Liaison Services Dept - Information Services Dept - to better reflect range of services and activities • Maintain Faculty teams to provide information services for client groups • 9 faculties and Institute for International Studies • Faculty Librarian coordinates services • 2-6 librarians in each team • all librarians have responsibility for schools, departments or programs • Introduce Functional teams to focus on development of services and programs in major areas • Collection Development • Information Literacy • Reference Services

4. Challenges • Hybrid model - each librarian in faculty and functional teams • Cross-campus team members – 3 campus libraries • Full range of information services for client groups plus focus on functional areas • New responsibilities while maintaining the old • Constant updating of skills and knowledge

5. Liaison service • Faculties, Institute for International Studies • Research institutes • Administrative units • Specific client groups • International students • Indigenous students • Special Needs students and staff • Off-campus and offshore students and staff

6. Collection Development • Electronic resources • trial, evaluation, recommendation, review, rationalisation, documentation, training • Library’s Datasets Coordinator • Print collection • selection, deselection, relegation • Reference collection • print reduced by 50% • move to online

7. Information Literacy (IL) • Developing the information literate person: the UTS framework • Explains information literacy and information literate person • Shows IL is key component of UTS Graduate Attributes • Links theory with practical skills and knowledge • Identifies strategic collaborations between library staff, academic staff and others at UTS • Australian Information Literacy Standards – skills that an enable an information literate person to: • Recognise the need for information • Access and find information • Use, critically analyse and evaluate information • Store and manage information • Share information and create new knowledge • Use information ethically, legally and respectfully • Become a self-directed, self-reliant, lifelong learner

8. Building the UTS Framework • Statement, Strategic Plan, Practical Plan, Case Studies • Support students, academics, researchers, graduates, wider community by ensuring that IL learning is • Understood as underpinning core graduate attributes • Integrated into curriculum design and assessment • Learner-centred, developmental and ongoing • Evaluated and monitored for effectiveness and quality • University and Faculty endorsement and collaboration

9. Case Studies • 2005 update on implementation in each faculty • All first year students in 3 core HSS subjects • Training • Assessment and evaluation • Online quiz • Student survey • Academic staff survey • Library staff survey

10. Online Quiz

11. Online Assessment Results

12. IL Program • Generic program • Tours and Introduction to Library services • Journal databases, Newspaper databases, Ebooks, Internet – including Google Scholar • EndNote • Subject based program • Integrated and embedded in curriculum • Lectures, demonstrations, hands-on classes • UTSOnline - learning management system • Pre and post testing, online assessment • Training for offshore students – collaboration with LATN libraries • Online tutorials • Learning Management System to create, manage, deliver and reuse learning objects

13. UTS BELL Program • BELL (Be an Effective Lifelong Learner) • University-wide initiative to help students acquire essential skills for effective learning and success in study and the workplace • Modules include • Accessing information • Writing and speaking • Understanding statistics • Mastering mathematics • Groupwork • Project management • Career development • Ethical practice and study (coming soon)

14. Reference Services • Review 2002 • Tiered model of reference service delivery • Enquiries and Loans Desk and Phone Enquiries Desk • Research Help Desk and Law Reference Service • Information Services librarians • Library Learning Commons • Rovers • Learning support • Campus Learning Commons and Faculty outreach • Virtual reference services

15. Alive Chat • Alive chat reference service - 2001 • Tutor.com Virtual Reference Toolkit software • Staffed by all IS librarians • UTS and public access for study-related enquiries • Statistics and transaction logs • 2004 177 • 2005 Jan-June 444 + 151% • Hours • Mon-Thurs 1-8pmFri 12-4pm • Collaboration to extend hours

16. Ask a Question • Email reference service – 1997 • Staffed by all IS librarians plus referrals to other staff • UTS and public access • Statistics • 2004 700 • 2005 Jan-June 1332 + 90% • Altarama RefTracker software • Comprehensive client request form • Coordination of questions, suggestions, order requests • Management of response and reallocation process • Knowledge base for staff and clients

17. Evaluation • Regular performance measurement and evaluation • General surveys – Rodski, LibQual • Statistics • Targeted focus groups • Digital reference performance indicators • Library profile and digital reference survey • Staffing and staff training programs • Weekly statistics • Client satisfaction survey

18. Future developments • Learning management system for online IL • VoIP • SMS and instant messaging • Knowledge base • Rover wiki