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WELCOME Technology Buying Workshop

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WELCOME Technology Buying Workshop

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  1. WELCOME Technology Buying Workshop Drexel University Technology Vendor Expo 2011

  2. Computer Hardware • Computer Marketplace: http://www.drexel.edu/irt/DownloadsAndComputers • IRT's one stop link for computer hardware and software • Contains computer specs, buyers guide, approved vendors, educational pricing, faculty upgrades, etc. Drexel University Technology Vendor Expo 2011

  3. Computer Recommendations • Desktop Computers: Dell, Lenovo, Apple • Laptop Computers: Dell, Lenovo, Apple • Tablet Computers: Dell, Lenovo • Media Tablets: Apple (not for computer replacements) • Note: Core administrative systems, Banner, NolijWeb, Hyperion, etc. will not work with Macintosh OS and are not yet certified for Windows7. Drexel University Technology Vendor Expo 2011

  4. Departmental Rotation • Departmental rotation managed by the individual departments • Usually every three or four years depending on the warranty • Some departments replace approximately one third of their computers each year Drexel University Technology Vendor Expo 2011

  5. Faculty Refresh Program • Provost Office decides which tenure-track faculty members are eligible to receive new computers. • Non-tenured faculty would fall under the departmental rotation process. • Currently held in Fall, ends late December, varies each year. Drexel University Technology Vendor Expo 2011

  6. Discounted Computers for Departmental Purchases • Departments are invited to take advantage of discounts on selected models through volume purchasing from the annual Faculty Refresh Program. • Specifications for the computers are posted at http://www.drexel.edu/irt/computers/faculty • Purchase information can be found athttp://www.drexel.edu/irt/computers/discounts/ andhttps://one.drexel.edu/ (on the Drexel tab) • For Dell products P-Card holders can go directly to the Dell Premier website. Select Windows XP (if available) or Windows 7 OS. • For Apple products, P-Card holders can go directly to the Apple Store in Drexel One. • Questions, please email procurement@drexel.edu Drexel University Technology Vendor Expo 2011

  7. How to Purchase Equipment • Quotes can be generated on line, or over the phone directly with the vendor. • Select only what options are needed following IRT's guidelines. • Choose the best (3, 4, or 5 year) vendor warranty your budget will allow. • Computer Fixer offers a 4 year extended warranty (on top of the 3 year vendor warranty). Drexel University Technology Vendor Expo 2011

  8. Specifications to Consider • Windows 7 (32bit or 64bit) with advice from your systems administrator and IRT desktop support consultant. • For Core Enterprise systems users, IRT may need to install Windows XP. • Processor speed, RAM memory, hard drive size, energy efficiency level. • Built in Ethernet, wireless Ethernet, wireless Broadband network card. • LCD flat screen monitor(s), add on video or sound cards, keyboard, mouse, DVD/CD R/W, floppy drive. • USB, Firewire ports, card readers, drivers and utilities disk. Drexel University Technology Vendor Expo 2011

  9. Specifications Continued • Contact IRT by e-mail to consult@drexel.edu before purchasing to verify your selections. • Power outlet strip (surge protector) • Ethernet cable (straight through, CAT5E or higher), • Ethernet jack activation contact Networking at networking@drexel.edu include location, wall plate number and contact information. Drexel University Technology Vendor Expo 2011

  10. Purchasing Computers • Departmental machines recommended are the corporate models: such as the Dell Latitude (laptop) or Optiplex (desktop) • Consumer models are NOT suited for office use; such as the Dell Inspiron (laptop) or Dimension (desktop) and are not listed on the premier page. • Questions about purchasing or problems ordering should be directed to your department's assigned buyer. Drexel University Technology Vendor Expo 2011

  11. Dual or Large Monitors • Becoming more prevalent, but planning is necessary • After using them, users consider them a necessity. • Computer needs to have a dual monitor video card installed with compatible monitors. • Radeon or NVidia recommended, with dual DVI and VGA. Drexel University Technology Vendor Expo 2011

  12. Network Printers • Lexmark, Canon, HP, accessories • Drexel requires Lexmark for Banner printers. • https://shop.lexmark.com/drexel Drexel University Technology Vendor Expo 2011

  13. B&W Network Printer Specifications • Ethernet connection • 500 sheet trays • duplex option • output expander • Extra memory • toner cartridges • maintenance kits • extended warranty Drexel University Technology Vendor Expo 2011

  14. Color Network Printer Specifications • Laser or ink stick, extra paper trays, Ethernet connection, toner cartridges or ink sticks, maintenance kits. • Computer Fixer offers extended warranty for out of warranty Lexmark printers. Drexel University Technology Vendor Expo 2011

  15. Other Network Printer Items • Power outlet strip • surge protector • Ethernet cable • straight through, CAT5E or higher • Ethernet jack activation required • email networking@drexel.edu • Static IP address/DNS name • e-mail networking@drexel.edu Drexel University Technology Vendor Expo 2011

  16. Desktop Local Printers • Not cost efficient • Lexmark, HP, Canon ink jet or laser • Connected by USB • May need to purchase USB 2.0 cable separately • https://shop.lexmark.com/drexel Drexel University Technology Vendor Expo 2011

  17. Scanners for NolijWeb • Canon DR-7580 high speed USB document production scanner recommended. • Canon DR7550C Color scanner recommended for higher resolution image processing (transcripts and OCR) • Priced below $5000.00 Drexel University Technology Vendor Expo 2011

  18. Multi Function Devices • Copy - Print - Scan - FAX: Canon, HP, Lexmark • Contact IRT for specific information needed for set up. • Call x5862 or email telephone-requests@drexel.eduto set up analog phone line for FAX • Setup and Support for MFP devices falls between IRT and the vendor. • Trainings arranged through the vendor. • Support for stand alone FAX machines provided from the vendor. Drexel University Technology Vendor Expo 2011

  19. Smart Boards and Projectors • Procurement recommends the following preferred vendors for all AV equipment: Applied VideoHaverford SystemsJudge Audio visualTotal Video ProductsVisual Sound • Project Lamps – Judge Audio Visual and Projector Lamp Experts • Projectors are typically purchased through CDW, Gov Connection, or Dell • IRT currently has the Mitsubishi 4000 HD models in the Korman Center labs. Drexel University Technology Vendor Expo 2011

  20. Departmental Shared Files • File server • For Drexel departments, storage space is maintained locally by IRT. • To submit a request for shared file space, send an email to accounts@drexel.edu • SharePoint • Enables teams to share documents, calendars and more • http://www.drexel.edu/irt/sharing/sharepoint/ • For more information email olt@drexel.edu with “SharePoint” in the subject Drexel University Technology Vendor Expo 2011

  21. Individual Computer Backups • ConnectedBackup for Windows or MacOS • Backups up documents or entire computers visit http://www.drexel.edu/irt/computers/backup/ • Can recover documents on your own even via the web • Multiple versions of documents are kept so that you can recover last week’s edition • $50/computer one-time license cost and monthly costs based on disk space reserved • Call 215-895-2020 or email Accounts@drexel.edu to sign up • Included • Files: MS Office docs, text and rich text files, PDFs,and image files (bmp, gif, jpg, png) • Folders: Favorites, My Documents and Desktop. • Other folders by user choice • Excluded files • Audio and Video files (avi, mov, mp3 , mp4, mpg, wma, wmv) • System files, including those in the Windows directory, and Temporary Internet Files Drexel University Technology Vendor Expo 2011

  22. WiFi at Drexel • The DragonFly wireless networks at Drexel support WiFi standards: 802.11a, 11b, 11g, & 11n • In order of preference, use: • DragonFly3: fast, secure, no pre-reg needed • DragonFly: slower, less secure, needs pre-registration • Drexel Guest: really slow, needs “login” upon each use • Buy computers with “dual-band (2.4 GHz and 5.0 GHz) 802.11n” to provide the best performance on DragonFly3; 2.4GHz can’t handle the speed!  Drexel University Technology Vendor Expo 2011

  23. Smartphones and Email • Smartphones give mobile access to the Internet, email, contacts, calendars, etc. • Most phones (Windows, iPhone, Android, WebOS) connect to Drexel’s servers directly • BlackBerries have a special way to connect • That “BES” method, which is what should be used, requires extra monthly charges from both the wireless carrier and Drexel Drexel University Technology Vendor Expo 2011

  24. Mobile Email Pre-Requisites • BlackBerry users • Tell carrier that you’ll use “BES” (≈$5/mo extra) • Tell Telecom (phone-request@drexel.edu or x5862) to setup BES ($10/mo to office phone) • Other users • Tell carrier that you want Internet access; don’t mention email or Exchange • Configuration assistance contact IRT Help Desk Drexel University Technology Vendor Expo 2011

  25. Data Plans for use in the U.S. • Carrier require data plans for smartphones • “Unlimited” for data plans usually means • Up to 5GB/month or you pay more • Only within the U.S. or you pay $20/MB • Cannot be used as a modem for your laptop • “Tethering” add-ons plans cost extra • “Corp Liable” phones pay same data fee, regardless of phone model or OS Drexel University Technology Vendor Expo 2011

  26. Smartphones outside the U.S. • Look for GSM/HSPA devices with the frequencies that you need: • International data services are not part of any standard plan • If you need a passport to travel, add an “international data plan” before you go; cancel it after you return and get your first bill; don’t cancel before that first bill comes • Personally-liable accounts often can’t add and cancel monthly, but Drexel-liable accounts can, although you may need to push • These plans are expensive ($30-$60/mo more) Drexel University Technology Vendor Expo 2011

  27. Wide-Area Wireless Networks for your Computer (WWAN) • The same networks that support phones, support data cards for computers • 3G, 3G+ and “fake 4G” networks: • Verizon and Sprint: • EVDO Revision A, available almost everywhere • AT&T and T-Mobile: • HSPA or HSPA+, available in many places, T-Mob less so • 4G networks (newish, so only avail in/near big cities) • Sprint: WiMAX (likely to be replaced by LTE by 2014) • Verizon: LTE (roll-out started in late 2010) • Because of different technologies and radio frequencies, no carrier’s equipment will work on another’s network Drexel University Technology Vendor Expo 2011

  28. Wide-Area Wireless Networks Outside the U.S. • EVDO is not used outside the U.S. so “regular” Verizon and Sprint data cards won’t work; the HSPA frequencies used by AT&T and T-Mobile in the U.S. won’t work overseas unless they support 2100 MHz UMTS/HSPA (3G). • Some laptops can be ordered with an EVDO/HSPA combo card to work on the Verizon or Sprint EVDO network in the U.S. and partner firms’ HSPA network overseas.  If you get such a card, you must activate the international feature with your carrier before you leave the U.S. • International data services are not part of any standard AT&T, Sprint, T-Mobile or Verizon contract; ask about an upgrade for international data. Drexel University Technology Vendor Expo 2011

  29. Computer Software • Computer Marketplace: http://www.drexel.edu/irt/DownloadsAndComputers • IRT's one stop link for computer hardware and software • Contains list of software free for Drexel community, additional products, academic discounts Drexel University Technology Vendor Expo 2011

  30. Three Ways to Get Licensed Software • Download from https://software.drexel.edu(using Drexel Domain userid and password) • Buy it from e-Academy (CD or DVD): go to DrexelOne under Hardware and Software on the Drexel tab • Buy it from JourneyEd: go to DrexelOne under Hardware and Software on the Drexel tab Drexel University Technology Vendor Expo 2011

  31. Download Software • Log into https://software.drexel.edu with Drexel Domain log on credentials (drexel\userid) • Important to read the ReadMe files for installation instructions and product keys. • Downloads are compressed files (Windows: self-extracting Zip files, Macintosh: Binary or DiskImage). Drexel University Technology Vendor Expo 2011

  32. Eligible for Software Downloads • Students – Full time and Part time • Undergraduate and graduate • Full time and part time faculty • Full time and part time staff Drexel University Technology Vendor Expo 2011

  33. NOT Eligible for Software Downloads • NE (non-employee associate) • Volunteers • Alumni • Retirees Drexel University Technology Vendor Expo 2011

  34. Software Available to Download • MS Office 2010 or 2007 for Windows • MS Office 2011 or 2008 for Macintosh • Symantec End Point - Antivirus • Acrobat X, and much more. • NO Apple Macintosh OS Updates • For Windows OS Updates contact IRT • Full list available at http://www.drexel.edu/irt/software/softwarelist Drexel University Technology Vendor Expo 2011

  35. Buy Software From e-Academyfor CD/DVD Media Only • Go to DrexelOne under Hardware and Software on the Drexel tab • Purchases with credit cards ONLY, • Mastercard and Visa. • Shipped only to USA addresses • Software is US license ONLY • Purchases may not be entitled to free vendor tech support • call IRT for support. Drexel University Technology Vendor Expo 2011

  36. Buy Software From JourneyEd • Go to DrexelOne under Hardware and Software on the Drexel tab • Prices are educational discount, not at site licensed rates. • Examples: Full line of Adobe products (Photoshop, PageMaker), Quickbooks, etc, • Prices may be higher than eAcademy. Drexel University Technology Vendor Expo 2011

  37. Installing Software Which is NOT Supported by Drexel • Contact IRT for advice on testing. • Test on one computer first. • Software should not interfere with Drexel supported software or Enterprise systems. Drexel University Technology Vendor Expo 2011

  38. Windows 7 • Windows 7, which comes standard with IE8, is not yet vendor certified for core enterprise systems (Banner, Nolij, Hyperion, etc.). • NOT recommended for Enterprise system user primary computers at this time. • Enterprise version of Windows 7 available for Drexel owned computers only. • All others can purchase Windows 7 Professional or Ultimate versions through e-Academy. Drexel University Technology Vendor Expo 2011

  39. Korman Center Lab Software • List of software installed: http://www.drexel.edu/irt/facilities/equipment/software Drexel University Technology Vendor Expo 2011

  40. Drexel Contact Information • IRT: http://www.drexel.edu/irt/ • IRT Help Desk: • Phone: 215-895-2020 • e-mail consult@drexel.edu • Ask Drexel: http://ask.drexel.edu Drexel University Technology Vendor Expo 2011

  41. Parimal Jobanputra Drexel University Information Resources and Technology Accounts Manager 215-895-2912 parimal@drexel.edu Drexel University Technology Vendor Expo 2011

  42. Joseph F. Cappello Drexel University Information Resources and Technology 215-895-6875 joseph@drexel.edu Drexel University Technology Vendor Expo 2011

  43. Computer RepairsDrexel and DUCOM • Hardware problems, warranties service • Computer Fixer:http://www.drexel.edu/irt/help/repairs/http://www.thecomputerfixer.com/ • 215-387-5900 • Basement of Korman Center. • Manager: Jay Powell. Drexel University Technology Vendor Expo 2011

  44. Computer Fixer • Computer Fixer is currently doing all Dell warranty work for both Drexel and DU College of Medicine. • Go to www.thecomputerfixer.com click on Repair Request, then “Click here to go to our online repair request form.” • Fill in all mandatory fields, a service call will be generated, and a customer service rep or a technician will be in touch. • Computer fixer is also doing out of warranty hardware work on PC’s, Laptops and Printers. • You can place a service call via the online repair request or feel free to call 215-387-5900. Drexel University Technology Vendor Expo 2011

  45. care travel Vendor Expo research teach Philadelphia health & Education Corporation d/b/a Drexel University College of medicine is a separate not-for-profit subsidiary of Drexel University.

  46. care DUCoM Information Technology travel • Our mission is to promote and integrate technology to advance education, research, health care and public service. We are committed to providing leadership and support for the effective use of technology, and pride ourselves on delivery of the highest level of customer service, creativity, responsiveness and teamwork. research

  47. DUCoM Information Technology • Services Provided: • Desktop Support • Server and Network Infrastructure • Video Conferencing • Telephony (Cellular/Office Technologies) • Client Support Desk • Clinical Systems • Web/Application Development

  48. DUCoM’s EHR(Electronic Health Record) • Allscripts - Vendor • Electronic Medical Records (EMR) System • Automates access to patient medical information for delivery of patient care. • GE – Vendor • Also known as IDX Financial / Scheduling System • Electronic medical record software and information systems that address functions like billing, scheduling, and patient registration.

  49. ePlus • Facilitates the Purchase and Support of: • HP Printers • 2035/2055 (B&W, Networked, Low Volume, up to 30/35 ppm) • 3015 (B&W, Networked, Med Volume, up to 42 ppm) • 4015 (B&W, Networked, High Volume, up to 52 ppm) • 4525 (Color, Networked, High Volume, up to 42 ppm) • CoM-IT does not support USB printers due to high cost of ownership. • HP Servers • Cisco Network Products

  50. ePlus • Equipment asset disposal • HIPPA Certified • Provide value added support in areas of installation and engineering.