1 / 14

IMPROVED FACILITY SERVICES PROJECT MANAGEMENT PROCESS

IMPROVED FACILITY SERVICES PROJECT MANAGEMENT PROCESS. PROJECT OUTLINE. PROJECT OUTLINE. How We Got Here UW-System Chargeback Policy & Construction Project Decision Matrix Desired Outcomes Customer Feedback Process Redesign Proposed Improved Process Guiding Principles.

bevis
Télécharger la présentation

IMPROVED FACILITY SERVICES PROJECT MANAGEMENT PROCESS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IMPROVED FACILITY SERVICES PROJECT MANAGEMENT PROCESS

  2. PROJECT OUTLINE PROJECT OUTLINE • How We Got Here • UW-System Chargeback Policy & Construction Project Decision Matrix • Desired Outcomes • Customer Feedback • Process Redesign • Proposed Improved Process • Guiding Principles

  3. HOW WE GOT HERE • Reviewed statutes and policies • Reviewed our existing process • Reviewed the desired outcomes • Reviewed best practices within the State

  4. STATE STATUTES & UW-SYSTEM POLICY Taken from UW-System’s Website

  5. RESPONSIBILITIES Facility Services currently maintains…. • Over 5.0 Million square feet of buildings • An increasing presence at remote campus sites • The Heat Plant, Grounds, • Campus Infrastructure, • and Distribution • All Building Controls As well as all Chargeback work….

  6. UW-SYSTEM BUILDING MAINTENANCE CHARGEBACK POLICY How do you know what is considered a work order? Also find a link at http://www4.uwm.edu/pps/Admin/LeftMenu

  7. DESIRED OUTCOMES • Set specific goals for the process • Address bottlenecks in the process • Use customer feedback for improvement • Improve efficiency

  8. CUSTOMER FEEDBACK Facility Services does good work, but…… • Too Slow • Expensive • Inaccurate Estimates • Lack of Communication • Untimely Billing

  9. PROCESS REDESIGN After these assessments, our redesign evolved…. • Illustrated Our Process • Blended with UW-Madison’s • Work Order Process • Addressed needed changes • Re-illustrated our Improved Process

  10. GUIDING PRINCIPLES • Be Proactive - • Educate our customers • Learn from our customers • Focus on the Customer - • Project Communication Plan • Post-Project Surveys • Accountability • ??? • ???

  11. IMPROVED PROCESS GOALS By reengineering to optimize our processes and resources…. • Increase Quality • Increase Speed • Increase Predictability • Increase Customer Satisfaction

  12. OUR CURRENT PROCESS

  13. OUR IMPROVED PROCESS

  14. PROPOSED IMPROVED PROCESS You can help us improve: Email your suggestions to the committee at: workordr@uwm.edu Volunteer to pilot this new process Let us know of other groups that need to see this

More Related