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Guest Hotel Complaint Resolutions Assistance | Role-plays for Room Change and Directions Guidance

Role-play scenarios of guest complaints in a hotel, addressing noisy room concerns and assisting guests with photocopying and directions. Experience handling guest issues and providing helpful solutions.

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Guest Hotel Complaint Resolutions Assistance | Role-plays for Room Change and Directions Guidance

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Presentation Transcript

  1. Answer Questions （1）Who is calling and complaining about what? • (2) What will the clerk do to settle the problem?

  2. Role-play(1) Mr. Brown is not satisfied with his room because it is facing the street and very noisy, he cannot sleep well and wants to change to another room. The housekeeper listens carefully to his complaints and suggests he go to the Reception Desk.

  3. Role-play(2) Mr. David Brown comes to a clerk in the business center for help. He wants to xerox a document first, then go to the Foshan Ceramics Center for a business negotiation, but he doesn’t know how to get there.

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