MEDICAL CARE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Medical

1. Confirm-IT MEDICAL CARE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Medical Community

2. Confirm-IT Medical Care Confirm-IT is an easy-to-use, robust appointment booking and confirmation system developed to increase productivity

3. Optometry General Medicine Dental Chiropractic Therapeutic Confirm-IT Medical Care Confirm-IT addresses many Medical office environments

4. Confirm-IT Medical Care 50% of ALL NO-SHOWS for appointments occur because they are simply forgotten This is LOST REVENUE! Yes, they will reschedule their appointment but your billable time is lost!

5. Confirm-IT Medical Care Confirm-IT allows medical offices toincreaseefficiency and professionalism resulting in TOTAL PATIENT CARE

6. Confirm-IT Medical Care Confirm-IT can remind patients of their appointment by a telephone call, email, text message or ALL THREE!

7. What Confirm-IT Does Reduces Missed Appointments

8. What Confirm-IT Does Provides a Working Calendar

9. What Confirm-IT Does Replaces Costly & Ineffective Reminder Cards & Phone Calls

10. What Confirm-IT Does Builds a Patient Database

11. What Confirm-IT Does Eliminates Old Unreliable Approaches

12. What Confirm-IT Does • By Appointments • By Procedures • By Providers • By Patients Tracks Performance

13. What Confirm-IT Does Contacts Overdue Patients

14. What Else Confirm-IT Does • Provides Live Service (if connected to telephone system-dial 0 to reschedule now) • Creates Patient Profile • Creates Appointment Notes • Generates Employee Work Schedule • Cancels Appointments • Provides Programmable Appointment Reminder- per patient

15. What Confirm-IT Does THE BOTTOM LINE! Increases REVENUES!

16. Using Confirm-IT Confirm-IT’s Client software (the calendar) resides on a customer provided PC Confirm-IT client software (calendar) can be installed on numerous PC’s within your office- NO CHARGE! Confirm-IT Calendar works with Windows 2000, XP and Vista And Confirm-IT’s Server Hardware does the rest of the work in the equipment room

17. Using Confirm-IT Programming Confirm-IT’s calendar is easy with the 10 page setup Wizard

18. Using Confirm-IT Tell Confirm-IT the hours and days you’re open

19. Using Confirm-IT Enter your employees with the days and hours they work (numerous calendar views can be programmed)

20. Using Confirm-IT All of your procedures get entered and are identified by an unique color along with the procedure duration (adjustable per appointment)

21. Now you’re ready to open Confirm-IT’s calendar and begin booking appointments

22. Here’s a1 daycalendar view with appointmentsbooked under the appropriatedoctor

23. Here’s a2 daycalendar view with appointments booked under the appropriate doctor

24. Here’s a4 daycalendar view withappointments booked for 1 doctor

25. Confirm-IT’s reports are extremely helpful in telling you how your business is doing

26. See how many Biopsies the office did last week or all year. See which doctor is the busiest or see which patient saw you the most last month…it’s all so easy

27. Click on the Advanced Tab for more features The Patient Manager database stores all of the important information about your patients

28. The Calendar offers many programmable options to tailor Confirm-IT to your needs.

29. When a patient calls in, just click on an available appointment under the requested doctor.

30. Now enter the relevant appointment information Click Save and the appointment is booked An appointment box will open. Enter the first OR last name, OR address, OR zip code OR telelphone number. Confirm-IT will search your database and automatically enter all of the patient’s information.

31. Click on the Advanced Tab to view additional patient features. The Re-Schedule Reminder notifies the patient when it’s time to make another appointment. You set when (1 week, 20 days, 6 months), it’s your choice.

32. Dr. Brown just found out he has to be at the hospital tomorrow. No problem, simply tell Confirm-IT to cancel his appointments 1-Select the date 2-Click on Dr. Brown 3-Click activate

33. How Confirm-IT Works Appointments Booked Office Confirmed Home Confirmed From: The Health Care Specialists-You have a appointment June 15 at 5:00PM. To cancel please call the office at (212) 555-1212. Thank you. Confirmed Email Text Msg Confirmed Cell Confirmed Callouts Begin

34. How Confirm-IT Works Icons appear in each appointment box and tell you the status and type of confirmation Move your cursor over an appointment box to see additional information

35. How Confirm-IT Works When Confirming Appts • Confirm-IT Can detect Busy, No Answer, Answering Machine/Voice Mail-plays appropriate message • Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) or just a reminder call • Calendar Icons/Confirmation Report

36. How Confirm-IT Works Sample Messages • Appointment Confirmation Message Hello, this is “Office Name” calling to confirm your appointment on[Date]at[Time]. If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you. • Appointment Confirmation Email/Text Message Subject:[Office Name]You have an appointment on[Date] at [Time]. To cancel call[Phone Number], thank you

37. How Confirm-IT Works Confirm-IT Messages 1. Appointment Confirmation 2. Appointment Cancellation 3. Birthday 4. Office Closed • Entire Business • One Servce Provider 5. Inactive 6.Appointment Re-Schedule

38. Each type of Callout has its own programmable options

39. Confirm-IT’s Payback OK, LET’S ASSUME…… 1. CI avoids just 2 missed Appointments/week 2. Each App’t is for just $ 100.00 in charges 3. 2 Appoinments  $ 100.00 = $ 200.00 week 4. 52 weeks/year $ 200.00 Confirm-IT saved you over $10,000.00 in just the 1st year!

40. Confirm-IT’s Payback This does not include the additional savings received eliminating your cost of a person to make manual telephone calls or your cost of reminder post cards!

41. Confirm-IT’s Payback Or compare it to companies that just make the calls for you from a remote location and charge on a per confirmation call basis. 20 cents X 50 calls/day X 6 days/week X 52 weeks/year = $ 3,120.00 every year!

42. Confirm-IT’s Payback Nor does it include the significant benefits of the additional features Confirm-IT provides that will bring even more profit to your bottom line.

43. Confirm-IT’s Payback Daily Monthly Annually PHONE CALL COSTS # of reminder calls made (# calls made x 2 minutes/call) 60 min x hourly wage _______ _______ _______ $______ $______ $______ Could COST you over $ 5,000.00 every year!

44. Confirm-IT’s Payback Daily Monthly Annually REMINDER CARD COSTS Total # mailers Sent Cost per piece/mailers=$ .42 Assumptions: 20 cents postage per card 5 cents printing per card salary @ 60 cards/hr= $ .17/card ______ _______ _______ $______ $______ $______ Could COST you over $ 6,500.00 every year!

45. Confirm-IT’s Payback Daily Monthly Annually IMPACT OF NO-SHOWS Estimated # of No-shows Lost Revenue (average appt cost=$ XXX) Estimated Revenue Gain _______ _______ _______ $______ $______ $______ $______ $______ $______ Could SAVE you over $ 10,000.00 every year!

46. Confirm-IT’s Payback Daily Monthly Annually Confirm-IT Total Savings Phone Calls Reminder Cards No-Shows Total Savings Confirm-IT Price installed PAYBACK PERIOD (savings/costs) $______ $______ $______ $______ $______ $______ $______ $______ $______ $______ $______ $______ $_________ ______ Months

47. Confirm-IT Wrap-Up Confirm-IT was designed and developed by CTL, a 17 year veteran and leader in the Telecommunications, Software Development, Interactive Voice Response & Voice Mail fields. There are over 75,000 CTL products installed worldwide.

48. Confirm-IT Wrap-Up • Confirms Patient Appointments • Tracks what you’re doing • Contacts Overdue Patients • Builds Patient Profile • Generates Work Schedule • Live Service to reschedule • Increases Your Professionlism, Efficiency and Productivity

49. Confirm-IT Wrap-Up • Remote Access Notification to patients and employees • Manufacturer Support • Frees up your staff’s time • Reminds patients to make appointment • Fantastic Payback Model! • EASY TO USE

50. Confirm-IT automatically and professionally reminds your patients of their appointment virtually ANYTIME, ANYWHERE