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itSMF USA Code of Ethics Overview

The itSMF USA Code of Ethics defines accepted behaviors, promotes high standards of practice, and provides a benchmark for self-evaluation. It aims to establish a framework for professional behavior, maintain and strengthen membership confidence.

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itSMF USA Code of Ethics Overview

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  1. itSMF USA Code of Ethics Overview October 2007

  2. Background • The Board of Directors requested the creation of a Code of Ethics for the organization • The Governance Committee was chartered with the task • Drafts were reviewed with the Board of Directors in April • Final version approved by the Board of Directors on June 8

  3. Why a Code of Ethics ? • To define accepted/acceptable behaviors • To promote high standards of practice • To provide a benchmark for members to use for self evaluation • To establish framework for professional behavior and responsibilities • Maintain and strengthen the confidence of membership

  4. Ethics Components • Code of Ethics & Standards of Conduct • Member • Leader • Ethics Violation Complaint Form • Ethics Review Process

  5. Code of Ethics & Standards of Conduct • Code of Ethics • Same for Member and Leader • Value based – aspirational – what we aspire to • Standards of Conduct • Different for general Members and Leaders • Standard / rule based – principles – what we are expected to adhere to

  6. Code of Ethics – Member & Leader • I will act in a manner that will allow me to adhere to the Standards of Conduct • I will cooperate with my fellow itSMF members and treat them with respect at all times • I will be honest in all my professional relationships • I will promote the understanding of IT Service Management principles • I will report any unethical or illegal activities to the appropriate management • I will not maintain a personal interest in an organization that places my personal interest above those of the itSMF organization

  7. Standards of Conduct - Member • I will use my skill and knowledge to educate fellow members in the areas of my expertise • I will continually strive to increase the recognition and respect of the itSMF organization • I will comply with all applicable laws • I will avoid conflicts of interest in my activities within the organization • I will not violate the privacy of information entrusted to me • I will act solely in the interests of the organization without regard for personal interests • I will support the itSMF USA position of being vendor neutral

  8. Standards of Conduct – Leader (p1) • I will use my skill and knowledge to educate fellow members in the areas of my expertise • I will continually strive to increase the recognition and respect of the itSMF organization • I will comply with all applicable laws • I will avoid conflicts of interest in my activities within the organization • I will not use confidential knowledge gained through my position for my personal gain

  9. Standards of Conduct – Leader (p2) • I will not violate the privacy of information entrusted to me • I will have full and accurate information so to be informed prior to making decisions impacting the organization • I will make decisions for the organization that are consistent with the mission, goals, by-laws and in the best interests of the membership • I will take all reports of unethical or illegal behavior seriously and ensure that they are fully investigated and appropriate actions taken

  10. Standards of Conduct – Leader (p3) • I will not exercise the power of my position to influence decisions or actions of the organization that will result in my personal gain • I will disclose all potential conflicts of interest in my role as a leader of the itSMF organization to local LIG leadership and/or the itSMF USA Board of Directors as appropriate • I will be accountable for all my actions fulfilling my role as a leader in the organization • At all times I will perform my duties with respect for the law and the organization and strive to better the organization

  11. Standards of Conduct – Leader (p4) • I will not accept gifts, hospitality or any benefit other than those that are practical and of modest value in my role as a leader in the itSMF organization • I will not misuse the authority entrusted to me • I will act solely in the interests of the organization without regard for personal interests • I will support the itSMF USA position of being vendor neutral

  12. Ethics Violation Complaint Form • Submitter Information • Code of Ethics Violation Description • Member Subject of Complaint • Complaint Details • Complaint Timeline

  13. Ethics Review Process Sections • Description • Goal & Purpose • Scope of Authority • Potential disciplinary actions • General Principles • Roles & Responsibilities Overview • Process Flow

  14. General Principles (p1) • A five (5) member Ethics Review Board will be appointed by the itSMF USA Board of Directors • Each member of the Ethics Review Board will serve for a period of two years • All members of the Ethics Review Board will be Voting Members • A member of the Ethics Review Board or the itSMF USA Board of Directors will recuse themselves from a case where they are directly involved or where a conflict of interest is present • The Governance Chair from the itSMF USA Board of Directors will be the liaison to the Ethics Review Board

  15. General Principles (p2) • All inquiries to the Ethics Review Board will be held in strict confidence • Recommendations made by the Ethics Review Board will be referred to the itSMF USA Board of Directors for appropriate action • The Ethics Review Board will provide a summary of actions to the itSMF USA Board of Directors on a quarterly basis • Members who are the subject of an Ethics Complaint will be notified of the complaint and given the opportunity to respond to the complaint

  16. Ethics Review Board • The Ethics Review Board is responsible for the day-to-day execution of the process and producing recommendations of disciplinary action after completing a full investigation of complaints made against a member for a violation to the Code of Ethics. • The Ethics Review Board is also responsible for providing recommendations regarding the process to the Board of Directors.

  17. Ethics Review Board • Members • Jenny Geisler • Angelica King • Faye Rukstales • Jay Stuart • Ken Wendle

  18. Potential Disciplinary Actions • Rejection of a request for membership to the itSMF USA organization; • Private reprimand and censure, including any appropriate conditions or directives; • Public reprimand and censure, including any appropriate conditions or directives; • Membership probation for any period up to three (3) years, including any appropriate restrictions or conditions concerning membership rights and any other conditions or directives; • Suspension of membership for a period of no less than six (6) months and no more than three (3) years, including any appropriate conditions or directives; • Termination of membership and expulsion from the itSMF USA organization, such expulsion may be permanent or may be for a period of time to be greater than three (3) years but less than permanent.

  19. Ethics Review Process

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