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Emergency Code Notifications IWK Health Centre Halifax, Nova Scotia, Canada

Emergency Code Notifications IWK Health Centre Halifax, Nova Scotia, Canada. Matthew Campbell, P.Eng., MBA Director Planning, Performance & Information Management Bev Higgins

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Emergency Code Notifications IWK Health Centre Halifax, Nova Scotia, Canada

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  1. Emergency Code Notifications IWK Health Centre Halifax, Nova Scotia, Canada

  2. Matthew Campbell, P.Eng., MBA Director Planning, Performance & Information Management Bev Higgins Manager Telecommunications & Desktop Support

  3. IWK Health Centre IWK is an Atlantic Canada hospital that provides care to over two million residents of Nova Scotia, New Brunswick, Prince Edward Island and some sub-specialty populations from Newfoundland. • 222 Acute beds • 25 24/7 Residential beds

  4. Some Impressive Statistics(2012/2013)

  5. IWK Connexall Journey Enterprise Suite Initial 3 Implementation Opportunities Snapshot of Implementation Status

  6. IWK Connexall Journey Evolution & Learning

  7. IWK Connexall Journey

  8. IWK Connexall JourneyCase Study: Implementation of Fan Out Solution

  9. Fan Out Solution • IWK saw an opportunity to apply the Fan Out Application as a Health Centre wide solution AND to Fan Out to specific teams of individuals. (Code Teams)

  10. Current State Analysis: • Connexall Team accompanied by IWK Emergency Preparedness / All Hazards Team conducted a series of drills to identify areas to improve response times and streamline our workflow • NICU Workflow • MSNU Workflow • Code Red • Code White • Code Yellow • Code Brown • Neonatal Response Team • Trauma Team

  11. NICU Workflow Analysis: Workflow Improvement Opportunities via Fan-out Solution: Over Communication Overhead Paging Communication Disconnects Pager Infrastructure

  12. Neonatal Response Team Connexall Team & IWK Core Team Observed Drill - Many Opportunities for Improvement

  13. Opportunities for Improvement Eliminate Overhead Announcing Eliminate Overhead Announcing Right Person Right Place Right Time Direct Activation from Workstation Direct Activation from Workstation Eliminate the Need for Crowd Control Eliminate the Middle Man Eliminate the Middle Man Eliminate Assumptions Eliminate Assumptions

  14. Other Medical Codes Additional Medical Codes were observed to identify opportunities to streamline workflow and improve response times: Obstetrical Response Team Trauma Team

  15. Non Medical Codes (Quick Win!)

  16. Let’s Focus!Switchboard and Protection Services

  17. Code White: Before ConnexallProcedure Code White on Unit

  18. Code White: Before ConnexallReality Code White on Unit

  19. Code White – Enter Connexall Picture Initiating Clinical Unit, Protection Services OR Switchboard Can Now Activate Providing Full Detail to Responding Officers.

  20. Code White – Enter Connexall Picture Example Notification Received by Protection Services

  21. Fan Out – Where to Next?

  22. Connexall & IWK Looking to the Future Oversight Committee Actively Seeks Out Opportunity to Achieve Value & Efficiency to Better Support Patient Care via Connexall

  23. Closing Thoughts • Change is Difficult • As a result, our approach has been one of ‘Incrementalism’ • Enterprise Suite – Tremendous Benefits & Flexibility • Connexall Support – Cannot Say Enough About How Valuable It Is

  24. Questions & Discussion

  25. Thank You

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