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Nickels McHugh McHugh

Nickels Cover. Nickels McHugh McHugh. Chapter. Producing World-Class Goods and Services. 9. 9- 2. What’s Had The Biggest Effect on Productivity?. Percentage of Workforce. Leading U.S. Manufacturing States. New York. Illinois. Ohio. California. Pennsylvania. Texas.

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Nickels McHugh McHugh

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  1. Nickels Cover Nickels McHugh McHugh

  2. Chapter Producing World-Class Goods and Services 9 9-2

  3. What’s Had The BiggestEffect on Productivity? Percentage of Workforce

  4. Leading U.S. Manufacturing States New York Illinois Ohio California Pennsylvania Texas

  5. The Production& Operations Process Inputs Output Conversion Process Manufacturing UB’s Dry Cleaners Service

  6. OperationsManagement Functions • Facility Location • Facility Layout • Quality Control • Baldridge Award • ISO 9000/ISO 140000

  7. Emerging AsianIndustrial Producers • China • Korea • Taiwan • Thailand • Malaysia • Philippines • Source: J.P. Morgan, Business Week, Bureau of Economic Analysis

  8. Performance Features Reliability Conformance Durability Serviceability Aesthetics Perceived Quality Dimensions of Quality

  9. Quality Control Standards • Six Sigma () Quality3.4 defects per million opportunities • Statistical Quality Control (SQC)continual monitoring • Statistical Process Control (SPC)sampling • Deming CycleSQC/SPC catch mistakes before they happen • Quality Function Deployment (QFD)link design to customer needs • Baldridge Award - Must show quality in seven areas: leadership, strategic planning, customer and market focus, information and analysis, human resources, process management, business results • ISO 9000/14000/19011:2002

  10. Service SectorOperations Management • Measuring Quality • Interactivity

  11. Manufacturing Sector Operations Management • Form Utility • Manufacturing Processes • Assembly Process • Continuous Process • Intermittent Process • Materials Requirement Planning (MRP) • Manufacturing Resource Planning (MRPII) • Enterprise Resource Planning • IT/Customer-Relationship Marketing (CRM)

  12. Just-In-Time (JIT) Inventory Internet Purchasing Flexible Manufacturing Lean Manufacturing Mass Customization Competing in Time Technology Assisted Computer-Aided Design (CAD) Computer-Aided Manufacturing (CAM) ModernProduction Techniques

  13. Productivity Challengein the Automobile Industry PRODUCERLABOR HOURS PER CAR Toyota 21 Hours Honda 22 Hours General Motors 26 Hours Ford 27 Hours Daimler/Chrysler 31 Hours Source: Harbour & Associates, Center for Automotive Research

  14. Where did Productivity Rise? Growth Rate Of Output Per Hour 1990 - 2000 Source: BusinessWeek, May 27, 2002

  15. U.S. Productivity Champions1999-2003 Industry Productivity Gain Consumer Electronics 14.1% Computers 12.6% Software 5.3% Insurance 5.0% Metals & Machinery 4.5% Banking & Finance 3.9% Source: Economy.com Inc.

  16. Control Procedures • Program Evaluation & Review Techniques (PERT) (see p. 288 in textbook) • Critical Path Method (CPM) sequence of tasks taking longest time to complete • Gantt Chart – Bar chart showing stages of work at any point in time

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