PETERSHAM TAFE

1. PETERSHAM TAFE Diploma of Hairdressing Salon Management

2. This Course is directed at existing and intending salon owners and managers in the Hair and Beauty industries. The Diploma of Hairdressing Salon Management develops skills and knowledge in small business management and salon supervision through a combination of work based activities and off the job learning. PETERSHAM TAFE NSW

3. Length Of The Course • Part-time 1 year • 1 day per week • Nominal hours are 354 hours • Through gaining RPL (recognition of prior learning) and depending on the students learning ability the hours may be reduced resulting in early completion. • Flexible • Correspondence TAFE NSW

4. Recognition Of Prior Learning • TAFE recognises the skills and knowledge you have gained through previous studies and work experiences. • There is a process that you will have to go through to apply for RPL. • If you wish to apply for RPL your teachers will assist you with the process TAFE NSW

5. At the completion of the course learners will be able to: • Plan the business activities of the salon • Monitor and manage the business activities • Monitor and respond to Customer requirements • Promote the salon and its services • Provide team leadership and supervision to the staff of • the Salon • Develop and monitor systems to ensure the efficient • functioning of the salon • Develop and implement the OH&S system for the salon • Select and recruit staff PETERSHAM TAFE NSW

6. The Diploma of Hairdressing Salon Management has a course structure of 10 Units. One group of 6compulsory units in(group 1)and one group of 4elective units (group 2) • To achieve the qualification learners • must complete All 6compulsory units in Group 1 • and • All 4 elective units in Group 2 PETERSHAM TAFE NSW

7. Group 1Compulsory Units • BSBSMB406A Manage small business finances • WRHSM501A Manage Hairdressing Service and Sales Delivery • WRHSM502B Promote a Hairdressing Business • SIRXOHS003A Provide a Safe Working Environment • SIRXHRM002A Recruit and Select Personnel • SIRXMGT003A Lead and Manage People PETERSHAM TAFE NSW

8. Group 2Elective Units • BSBCUS501A Manage Quality Customer Service • BSBFRA501B Establish a franchise operation • BSBSMB404A Undertake Small Business Planning • SIRXHRM001A Administer Human Resources PETERSHAM TAFE NSW

9. Manage Small Business Finances • Implement Strategies for Management of Finances • Legal requirements for keeping financial records • Procedures for receipting cash • Effective financial record keeping • Review Strategies for Management of Finances • Source documents • Accounts receivable / debtors ledger – Accounts payable / creditors ledger • Monitor Strategies for Management of Finances • Bank reconciliation • Cash flow / Petty cash • Performances measures PETERSHAM TAFE NSW

10. Manage Hairdressing Services and Sales Delivery • Maintain and improve hairdressing services and sales delivery • Maintain and Improve salon turnover and profit margin • Manage contingencies • Negotiate the supply of product • Co-ordinate staff training and support • Provide a harmonious and productive working environment PETERSHAM TAFE NSW

11. Promote a HairdressingBusiness Develop marketing strategies Determine a marketing mix for the business Implement marketing strategies Monitor and improve marketing performance PETERHAM TAFE NSW

12. Provide a Safe Working Environment • Duty of care • OH&S laws explained • Getting started with OH&S • OH&S policies • Staff Consultation • Assess and Control Risks • Train Staff • Establish and Maintain Record Systems PETERSHAM TAFE NSW

13. Hiring the right staff • Defining Future Staffing Requirements • Job description • Interviewing • Managing staff • Performance and appraisals • Recruit Staff • Assess and Select Applicants • Full-time, part-time or casual • Recruiting methods eg. Advertising Recruit and Select Personnel PETERHAM TAFE NSW

14. Lead and Manage People • Lead the Team, Lead by Example • Delegate responsibility • Motivating staff, Feedback and rewards • Managing poor performance • Develop Self • Develop and Communicate Team Objectives • Establish, Develop and Improve Teams • Consult With the Team • Support The Team • Team management • Leadership qualities, traits, styles PETERSHAM TAFE NSW

15. Manage Quality Customer Service • Ensure delivery of quality products and service • Services are Delivered and Maintained to Standards Agreed By The salon and Clients • Salons Customers Service Policies • Salons Customers Service Procedures • Codes of Practice • Problem Solving • Decision Making Strategies • Monitor, adjust and report customer service • Legislation PETERSHAM TAFE NSW

16. Establish a Franchise Operation • Research feasibility of establishing a franchise operation • Plan for establishment of a franchise operation • Implement plan for establishment of a franchise operation • Review implementation process PETERSHAM TAFE NSW

17. Undertake Business Planning • Identify the Elements & Purpose of a Business Plan • Write Organisational Goals • Research Data Required for Organisational Planning • Perform a S.W.O.T. Analysis • Describe the Organisation’s Proposed Structure • Describe the Organisation’s Marketing & Sales Requirements PETERSHAM TAFE NSW

18. Describe the Organisation’s Product/ Operational Strategies • Describe the Organisation’s Possible Specialist Service Providers • Identify & Develop Organisational Risk Management Strategies • Describe the Organisation’s Financial Viability • Present a Written Business Plan PETERSHAM TAFE NSW

19. Administer Human Resources • Implementing Staffing Levels • Monitoring Staff Performance • Identifying and Minimising Potential Industrial Relations Problems • Developing and Implementing Training Plans • Communicate two-way information and ideas • Building and maintaining effective relationships • Managing difficulties to achieve positive outcomes • Developing trust and confidence • Actively monitor and evaluate team outcomes • Participate in team formation and planning • Contribute to and manage team performance PETERSHAM TAFE NSW