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The ICAO focuses on Information and Communications Technology (ICT), Knowledge Management, and Enterprise Data and Records Management (EDRMS) to support its strategic objectives. Key efforts include improving IT services and governance, promoting operational efficiency, and ensuring alignment of resources with organizational priorities. Notable projects encompass electronic voting systems, learning management systems, and document management solutions. For the next triennium, ICAO seeks partnerships to consolidate its IT infrastructure, enhance data security, and improve business continuity strategies.
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Information and Communications Technology, Knowledge Management& Enterprise Data and Records Management
Introduction • Information and Communications Technology (ICT), Knowledge Management and Enterprise Data and Records Management (EDRMS) services cut across the organization to support programme activities to achieve the strategic objectives of ICAO. • ICT is ultimately responsible for driving the efforts to improve, harmonize and standardize IT services and systems across the Organization.
Objectives • Support and promote effective and efficient operations throughout ICAO • Strengthen the building blocks and pillars of modern ICT governance and structure within ICAO • Pursue opportunities for continuous improvement in ICT services, operations and management • Strategic/long term alignment of resources to serve units capable of delivering on organizational goals and priorities
Services and SupportInformation and Communications Technology • Successful completion of several ICT projects and initiatives spanning all Bureaus and Field Offices of ICAO as well as services to the Council and Member States • Notable projects include • Electronic Voting System for the election of the Council during the Assembly • Establishment of an electronic workflow for disseminating Council decisions • One-ICAO initiative covering ICT infrastructure, product development and service support • Paperless Environment initiative
Services and SupportKnowledge Management • Establishment of a Knowledge Management Unit to support business applications development and the development, conservation and management of Enterprise Knowledge Assets • Notable projects include: • Internal and external Learning Management Systems • E-Courses and online training • TrainAir Plus Electronic Management System • Aviation English Language Test Management System • Several collaboration and intelligent workflow systems • ICAO Medical Clinic Electronic Records System
Services and SupportElectronic Documents and Records Management • Implementation of an electronic solution for document and records management in ICAO Headquarters and all Regional Offices • Automation of business processes for collaboration, capture and transformation of content • Protection of the intellectual property and institutional memory of the Organization by ensuring that content is preserved throughout its lifecycle • Establishment of the infrastructure to support the execution of the information governance strategy
Outlook for Next Triennium • Consolidation of the One-ICAO IT infrastructure and optimize services for the Organization in the following areas: • ICT Governance Framework • Information Security • Enterprise Resource Planning, Management Information Systems and Enterprise Reporting • Identity and Access Management • Enterprise Content Management • Documents and Records classification • Business Continuity, Disaster Recovery and Management
Cooperation opportunities • ICAO is exploring options for partnership arrangements with Member States in the areas outlined above • Please contact adb@icao.int if your government would be interested in exploring further opportunities
