Career Positioning: Strategically Mapping Your Executive Career Development

1. Career Positioning: Strategically Mapping Your Executive Career Development Central Illinois Chapter of ACHE

3. Program Description In today’s changing healthcare environment, careerists need skills and strategies to position themselves for the executive level. You have the freedom to create the career paths that link your talents and interests with the right job. No job comes with a life time guarantee, and flexibility is important. To achieve upward executive mobility in your career, you must constantly reinvent your brand. Learn from your peers the necessary steps to take your career path to the next level.

4. Topics • Positioning yourself for future advancement • Understanding and establishing a personal brand • Clarifying your unique market value and the segment of the industry that you can best serve • Networking and social media for career growth

5. Topics • The value of a mentor or coach in achieving career goals • Identifying your values and strengths and gauging alignment with those of current and future healthcare  organizations • Using volunteer and service experience to enhance your resume • The role and importance of being involved in professional organizations • Understanding how the ACHE credential may increase your market value

6. Nancy M. SchlichtingChief Executive OfficerHenry Ford Health System Nancy Schlichting is Chief Executive Officer of Henry Ford Health System (HFHS), a nationally recognized $4.5 billion health care organization with 24,000 employees and recipient of the 2011 Malcolm Baldrige National Quality Award. She is credited with leading the health system through a dramatic financial turnaround and for award-winning patient safety, customer service and diversity initiatives. Schlichting joined HFHS in 1998 as its Senior Vice President and Chief Administrative Officer and was named President and CEO in 2003. Her career in health care administration spans 30 years of experience in senior level executive positions. She serves on national and community Boards: The Kresge Foundation, Walgreen Company, Federal Reserve Bank of Chicago – Detroit Branch, Detroit Regional Chamber, Greater Detroit Area Health Council, Citizen’s Research Counsel of Michigan, Detroit Economic Club and Downtown Detroit Partnership. Schlichting’s most recent awards include: Crain’s Detroit Business “2012 Newsmaker of the Year, HealthLeaders Media “20 People Who Make Healthcare Better-2012, Becker’s Hospital Review “50 Most Powerful People in Healthcare,” Modern Healthcare “100 Most Powerful People in Healthcare,” The Harvard Business School Club of Michigan “Business Leader of the Year,” Ernst & Young “Spirit of Entrepreneurship Award,” Modern Healthcare “Top 25 Women in Healthcare” (named for a second time), Becker’s Hospital Review “Women to Know in Health Care,” Michigan Health & Hospital Association “ Meritorious Service Award,“ Crain’s Detroit Business “Women to Watch,” WJR “Women Who Lead,” Crime Stoppers “Eleanor Josaitis Visionary Leader,” Vanguard Community Development “E. L. Vann Visionary,” Detroit’s Ambassador Magazine “Power Player” and Health Care Weekly Review “Health Care Executive of the Year.” Schlichting received her A.B. in Public Policy Studies, Magna Cum Laude from Duke University and her M.B.A. from Cornell University. She has also been the recipient of honorary degrees from Walsh College and Central Michigan University.

7. Christine Mackey- RossSenior Vice President / PartnerWitt /Kieffer Christine Mackey-Ross offers clients of Witt/Kieffer a unique blend of experience and expertise. Christine’s career, prior to joining the firm in 1995, included multiple roles in nursing administration and experience as an oncology clinical nurse specialist and executive recruiter. Christine became a shareholder of the firm in 2003; in 2006 she was promoted to senior vice president and managing partner of the St. Louis office. She is secretary on Witt/Kieffer’s Board of Directors. During her almost 20 years in executive search, Christine has led and completed multiple search assignments for C-suite executives in all sectors of healthcare, including integrated delivery systems, academic medical centers, community hospitals and group practices. Christine now serves as the practice leader for Witt/Kieffer’s work in the area of physician executives. Her areas of expertise span positions such as CMO/VPMA, Chief Clinical Integration Officer, Chief Quality Officer, along with more traditional positions such as department chair or service line chief. Christine is often involved in projects where organizations may wish to include, physician candidates in the CEO or COO search process. Her physician executive credentials include assignments for CMOs, VPMAs, chairs, service line chiefs, and MDs/CEOs for hospitals, health systems and large group practices. Christine is a frequent speaker at educational sessions including state hospital associations and professional meetings. Her experiences give her an exceptionally strong understanding of healthcare issues and trends within the acute care environment and the traits and skill sets that today’s executives need to lead healthcare organizations.

8. Arthur S. Shorr, MBA, FACHEPrincipal / CEOArthur Shorr & Associates Mr. Shorr is Board Certified in Healthcare Administration, and a Fellow of the American College of Healthcare Executives. He has been a healthcare professional for more than 40 years, having held senior executive management positions in university-affiliated, community-based, tertiary care teaching hospitals. He served as Chief Operating Officer and Senior Vice President for Administration of Cedars-Sinai Medical Center in Los Angeles; Administrator, Chief Operating Officer, Interim President, and CEO of The Mount Sinai Medical Center in Milwaukee; and Assistant Hospital Director of Hutzel Hospital: The Detroit Medical Center. Since 1983 he has been President of Arthur S. Shorr & Associates, Inc., Consultants to Healthcare Providers, which provides consulting services to hospitals and physicians. He is the author of numerous peer-reviewed articles on healthcare administration and a frequent lecturer on contemporary issues in healthcare. He is the author of a textbook entitled Hospital Negligence: Legal and Administrative Issues, published by Westlaw / Thomson Reuters. He is currently Assistant Professorial Lecturer of Health Services Management & Leadership at The George Washington University School of Public Health & Health Services. Previous academic appointments include University of Southern California School of Policy, Planning & Development, Graduate Program in Health Administration; University of Wisconsin Program in Healthcare Administration; and Wayne State University.

9. What Are The Key Factors For Advancement Of An Executive Careerist? • Performance • Attitude • Relationships • Self-Awareness

10. When Is The Right Time To Make A Job Change? • When You are Too Comfortable • When the Right Opportunity Comes • When You are Not Happy in Your Current Job • When You Know it is Time

11. What Lessons Have You Learned From Face-To-Face & Electronic Networking? How Can They Be Applied To A Career Strategy? • Maintain Your Important Relationships throughout Your Career • Always Respond to Opportunities to Connect • Notice the Accomplishments of Others • Help Search Consultants

12. What Are The Benefits & Pitfalls You Have Experienced Of Using Social Media In Networking • I Have Not Used It! • Would Earlier in my Career • Concerned about Time Required

13. What Is The Role & Value Of A Mentor Or Coach • Absolutely Invaluable • Has Been Critical to my Career • Many of my Mentors I Have Never Known • I Have Learned from Positive and Negative Role Models

14. How Do You Begin Implementing A Job Change? How Long Might It Take? • Evaluate your motivations for making the change • Create your priority list for the move • Plan your timing • Develop your search strategy

15. How Has Your Involvement In Professional Organizations Impacted Your Career? • What it says about you • Networking • Develop/expand your skill set • Staying ahead of the curve

16. What Is The Value Of An Advanced Degree Or A Professional Credential In Career Advancement? • Education versus experience • Alphabet soup – what should I pick? • On campus or online?

17. Please Share Your Lessons Learned. What Has Worked Well For You In Furthering Your Career? What Would You Change If You Could? • Mentors • Calculated risks • Mid-life course correction • Creating a personal strategic plan

18. Can You Share Resume Tips & Productive Interview Techniques • Format and Content • Gray zone or black and white? • Kisses of death – candidacy killers

19. What Service & Volunteer Opportunities In Your Community Have You Used to Enhance Your Current Skills  • Pros and Cons • Who, When, Where

20. What Value Did Your Volunteer & Committee Work Bring to Your Job Search • Internal versus external • Portfolio without title • Demonstrate your potential

21. Understanding & Establishing A Personal Brand • Become an Expert in Some Aspect of Healthcare Administration: (It doesn't matter what) • Publish your knowledge through either professional journals, blogs and social networking vehicles • Volunteer to present your topic expertise at local and national professional meetings • Make yourself available to consult: • The more you give away the more you get.

22. Understanding how the ACHE credential may increase your market value • Think Outside the Box About the Healthcare Industry and Your Day to Day Job Duties • How? • Stay current on national & state healthcare policy issues • Read at least three healthcare professional journals regularly • Read at least 3-4 books on healthcare annually (Source: Hospital Administration Press) • Read futures oriented journals: • “The Futurist” • “Popular Science” • Specialty medical device vendor journals: healthcare industry products and technology • Mine Google & other Internet search resources.

23. The Value of Mentoring • Recognize that you, the Mentee, must take the initiative to initiate dialogue with your mentor. • By engaging in an effective mentor relationship you minimize the potential of : "Not Knowing That You Don’t Know What You Don’t Know”

24. Developing An Exit Strategy • Almost without exception every successful CEO and senior executive will acknowledge a mentorship relationship and the profound impact on their career • The Mentor Protocol in academic medicine • ACHE Mentoring Program • Develop mentor relationship(s) as early in your career as possible • Debunk the myth that achieving success or career advancement on one's own is a sign of maturity • Attempting to succeed on your own is not a sign of strength, maturity or independence but the rather a sign of weakness • Benefiting from a senior colleague’s experiences (both successes and failures) is priceless.

25. Questions Comments Nancy M. Schlichting Arthur S. Shorr, FACHE Christine Mackey- Ross Chief Executive Officer Principal / CEO Senior Vice President / Partner Henry Ford Health System Arthur Shorr & Associates Witt /Kieffer

26. References • ACHE Career Services: http://www.ache.org/career.cfm • ACHE Early Career Network: http://www.ache.org/mbership/ECN/EarlyCareerNetwork.cfm “Job Search 2009,” webinar. ACHE Healthcare Executive Career Resource Center [Online information; retrieved 4/29/10.] http://www.ache.org/newclub/career/jobsearch2009.cfm3 • ACHE. 2006. “Get the Job You Want in Healthcare Management.” Early Careerist Newsletter August. [Online article; retrieved 2/7/07.] http://www.ache.org/newclub/NEWSLTTR/YoungHE/August2006.cfm • “Career Management 101,” online course. ACHE Healthcare Executive Career Resource Center [Online information; retrieved 2/7/07.] www.ache.org/newclub/career/careermgmt101/careermgmt101.cfm • Dye, Carson F., Garman, Andrew N. PsyD. “Exceptional Leadership: 16 Critical Competencies for Healthcare Executives, Chicago: Health Administration Press, 2006.