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This collection strategy guide focuses on identifying opportunities for improving debt recovery processes. It addresses the causes of bad debt, including front-end deficiencies and substandard collections, and emphasizes training staff using case studies of bad debts and skipped payments. The guide also outlines the importance of recognizing critical stores and devising targeted action plans for collections. Effective communication across departments is crucial to success, ensuring a cohesive approach to managing and reducing bad debt.
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