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IT Can Help: Supporting Computer Users with Impartial Advice and Assistance

IT Can Help is a volunteer program that offers diagnostic and troubleshooting support for computer-related issues, as well as impartial advice on hardware and software. While we cannot supply funding or provide lengthy training, we can assist clients with setting up basic computer use and point them in the right direction for additional resources. Our services are available to low-income individuals, technologically naive users, and those with disabilities who rely on their computers.

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IT Can Help: Supporting Computer Users with Impartial Advice and Assistance

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  1. IT Can Help Alison Crerar National Organiser Scotland Scottish Charity no. SC039866

  2. IT Can Help Affiliation Volunteer Programmes www.it4communities.org.uk www.itcanhelp.org.uk www.abilitynet.org.uk

  3. IT Can Help Inspiration Ken Stoner1935 - 2006Founder IT Can Help www.itcanhelp.org.uk

  4. IT Can Help Organisation Steering Group (10)County Coordinators & Area OrganisersVolunteers (240+) 1 full time administrator Helpline operated by AbilityNet www.itcanhelp.org.uk

  5. IT Can Help Scotland www.itcanhelp.org.uk

  6. IT Can Help Volunteers Recruitment process checks: appropriate IT skills suitable character and interpersonal skills PVG Scheme membership All volunteers carry photo ID www.itcanhelp.org.uk

  7. IT Can Help What we do • Diagnose and fix most computer related problems • Provide impartial advice on computer hardware and software • Install new equipment and software • Get clients started with basic computer use, e.g. Internet and e-mail • Set up PC accessibility settings as required client volunteer Remote assistance www.itcanhelp.org.uk

  8. IT Can Help What we CANNOT do • Supply funding for new equipment • Conduct assessments for assistive technology • Undertake lengthy one-to-one training BUT We can often point clients in the right direction www.itcanhelp.org.uk

  9. IT Can Help Assistance given 2011 817 new clients across UK 2257 assistances 2010 512 new clients across UK 1685 assistances www.itcanhelp.org.uk

  10. IT Can Help Client characteristics Typically: Low income Technologically naïve Old PC 60+ Range of disabilities Reliance on PC www.itcanhelp.org.uk

  11. IT Can Help Case studies www.itcanhelp.org.uk

  12. IT Can Help Useful Links www.itcanhelp.org.uk www.abilitynet.org.uk www.it4communities.org.uk Client helpline 0800 269 545 www.itcanhelp.org.uk

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