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Knowledge Intensive Service Systems (KISS) SIG

Knowledge Intensive Service Systems (KISS) SIG. Linda A Macaulay, PhD Professor of System Design Director Centre for Service Research The University of Manchester, England http://www.mbs.ac.uk/research/csr/index.aspx Chair UK SSME network www.ssmenetuk.org

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Knowledge Intensive Service Systems (KISS) SIG

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  1. Knowledge Intensive Service Systems (KISS) SIG Linda A Macaulay, PhD Professor of System Design Director Centre for Service Research The University of Manchester, England http://www.mbs.ac.uk/research/csr/index.aspx Chair UK SSME network www.ssmenetuk.org linda.macaulay@manchester.ac.uk

  2. Key Focus Area Knowledge Intensive Service Systems are configurations of people, technologies and other resources, brought together in an intentionally holistic manner to deliver those services that depend on a continuous process of generation, acquisition and use of specialist domain knowledge. Examples Graph:http://epp.eurostat.ec.europa.eu/cache/ITY_OFFPUB/KS-SF-07-068/EN/KS-SF-07-068-EN.PDF

  3. Strategy • Objectives of the KISS SIG for Researchers and Practitioners • To bring together research in KIS with that of systems thinking • To stimulate holistic, multidisciplinary and creative thinking among its members • To promote KISS through conferences, workshops, education and training Learns from practice • Key Benefits of Knowledge Intensive Service Systems • Reducing the cost of the knowledge intensive services • Increasing the opportunity for co-creation of value between service providers and service consumers • Increasing the opportunity for service innovation

  4. Road map/Key deliverables

  5. Leadership Team KISS Lead Professor Ian Miles Dr Babis Theodoulidis Professor Linda Macaulay Centre for Service Research University of Manchester Weaknesses Wider international representation: USA, India Greater industry involvement How to get involved

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