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Advancing Knowledge-Intensive Service Systems (KISS) for Enhanced Innovation and Collaboration

The Knowledge Intensive Service Systems (KISS) Special Interest Group, led by Professor Linda A. Macaulay, aims to integrate systems thinking with innovative service delivery. Focused on improving service through the strategic interplay of people, technology, and resources, KISS promotes multidisciplinary collaboration and value co-creation between providers and consumers. With initiatives such as conferences and workshops, the group seeks to reduce costs while enhancing opportunities for service innovation. Join us in driving forward-thinking strategies for the service industry.

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Advancing Knowledge-Intensive Service Systems (KISS) for Enhanced Innovation and Collaboration

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  1. Knowledge Intensive Service Systems (KISS) SIG Linda A Macaulay, PhD Professor of System Design Director Centre for Service Research The University of Manchester, England http://www.mbs.ac.uk/research/csr/index.aspx Chair UK SSME network www.ssmenetuk.org linda.macaulay@manchester.ac.uk

  2. Key Focus Area Knowledge Intensive Service Systems are configurations of people, technologies and other resources, brought together in an intentionally holistic manner to deliver those services that depend on a continuous process of generation, acquisition and use of specialist domain knowledge. Examples Graph:http://epp.eurostat.ec.europa.eu/cache/ITY_OFFPUB/KS-SF-07-068/EN/KS-SF-07-068-EN.PDF

  3. Strategy • Objectives of the KISS SIG for Researchers and Practitioners • To bring together research in KIS with that of systems thinking • To stimulate holistic, multidisciplinary and creative thinking among its members • To promote KISS through conferences, workshops, education and training Learns from practice • Key Benefits of Knowledge Intensive Service Systems • Reducing the cost of the knowledge intensive services • Increasing the opportunity for co-creation of value between service providers and service consumers • Increasing the opportunity for service innovation

  4. Road map/Key deliverables

  5. Leadership Team KISS Lead Professor Ian Miles Dr Babis Theodoulidis Professor Linda Macaulay Centre for Service Research University of Manchester Weaknesses Wider international representation: USA, India Greater industry involvement How to get involved

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