English Tourist Board Electrical products Fairtrade BSI Kitemark for businesses

1. English Tourist Board • Electrical products • Fairtrade • BSI Kitemark for businesses • Quality marks for eggs To understand the nature of quality control & quality assurance

2. Quality StandardsBS5750 & ISO 9000 • The British Standards Institute (BSI, and the International Equivalent, ISO) publishes standards for product and services, known as the ‘Kitemark’, which can be seen as a badge of quality. • These accreditations requires that firms set out clear procedures for all business processes – (in manuals and through staff training). • Regular audits are carried out to ensure that processes are being carried out consistently according to standards. To understand the nature of quality control & quality assurance

3. Plenary Questions 1. A company makes cars. Checks are not made on quality during the production process. Once a car is made, quality inspectors test the car to see whether it meets minimum standards. If there is a fault, it is fixed at the end of the production process. This system of ensuring quality is called: A quality assurance B quality checking C quality control D quality inspection To understand the nature of quality control & quality assurance

4. Plenary Questions 1. A company makes cars. Checks are not made on quality during the production process. Once a car is made, quality inspectors test the car to see whether it meets minimum standards. If there is a fault, it is fixed at the end of the production process. This system of ensuring quality is called: A quality assurance B quality checking C quality control D quality inspection • Answer C To understand the nature of quality control & quality assurance

5. Plenary Questions 2. The car manufacturing company changes to a different system of ensuring quality. Every worker is responsible for making sure that the work they do meets quality standards. So quality standards are met at every stage of the production process. This system of ensuring quality is called: A quality assurance B quality checking C quality control D quality inspection To understand the nature of quality control & quality assurance

6. Plenary Questions 2. The car manufacturing company changes to a different system of ensuring quality. Every worker is responsible for making sure that the work they do meets quality standards. So quality standards are met at every stage of the production process. This system of ensuring quality is called: A quality assurance B quality checking C quality control D quality inspection • Answer A To understand the nature of quality control & quality assurance

7. Plenary Questions 3. Gaining a quality standard such as ISO 9001 is most likely to help a business because it: A means the quality of its products is better than all its competitors B increases the prices paid to the suppliers of the business C helps the business gain new customers D reduces the need for quality assurance To understand the nature of quality control & quality assurance

8. Plenary Questions 3. Gaining a quality standard such as ISO 9001 is most likely to help a business because it: A means the quality of its products is better than all its competitors B increases the prices paid to the suppliers of the business C helps the business gain new customers D reduces the need for quality assurance Answer C To understand the nature of quality control & quality assurance

9. Extension Task: Quality in services Choose a business, analyse its quality control and quality assurance and evaluate how effective they are. • Mary Portas investigates…. To understand the nature of quality control & quality assurance