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Understanding VoIP Technology: Benefits, Applications, and Innovations

This overview explores Voice Over IP (VoIP) technology, highlighting its key benefits and comparing it with Integrated Phone Technology (IPT). It delves into the importance of packet call centers, the impact of VoIP on the calling card market, and an explanation of two-stage dialing. Additionally, it outlines various value-added services made possible by VoIP innovations and gives a detailed description of Integrated Communications Workflow (ICW) and Voice to Landline (V2L). A case study illustrates how VoIP can enhance corporate communication.

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Understanding VoIP Technology: Benefits, Applications, and Innovations

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Presentation Transcript

  1. Voice Over IP Technology – Pieces and Parts Unit 5

  2. Overview • Explain the key benefits of VoIP and compare it with IPT. • Provide the key benefits of VoIP. • Explain the importance and purpose of a packet call center. • Describe how and why the calling card market is enabled because of VoIP. • Explain two stage dialing. • List the various value-added services available though the new technology. • Describe in detail ICW. • Describe in detail what V2L is. • Provide a “Case study” explanation of how VoIP can help out a corporation.

  3. Virtual Agents

  4. Circuit-Switching Call Center

  5. Packet Telephony Call Center

  6. Common Infrastructure for All Call Agents

  7. Click to Talk

  8. Two Stage Dialing

  9. Pre- and Post- Laid Internet Telephony Components

  10. Call Flow

  11. Call Flow: Part 2

  12. Call Flow: Part 3

  13. ICW Call-Flow

  14. Enterprise Telephony

  15. Enterprise Voice and Data Networks

  16. Typical Enterprise Voice and Data Networks

  17. Integrated Voice and Data Networks

  18. Voice/Data Integration to the Desktop

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