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Advancing Tunisia's ICT Landscape: A Strategic Overview by Faouzi Zaghbib

Faouzi Zaghbib, Chairman of the Tunisian IT Chamber, outlines the ICT environment in Tunisia, highlighting its robust telecom infrastructure, investment opportunities, and legal framework designed to support growth. With over 12,000 ICT specialists and numerous educational initiatives, Tunisia aims to enhance connectivity and services for its 9 million citizens. The plan includes a $1.5 billion investment to create 27,000 jobs and increase the sector's contribution to GDP. Challenges and opportunities for local market development are also addressed, promoting partnerships and awareness in the private sector.

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Advancing Tunisia's ICT Landscape: A Strategic Overview by Faouzi Zaghbib

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  1. Software in Tunisia Faouzi ZAGHBIB Chairman, Tunisian IT Chamber faouzi.zaghbib@r2i.com.tn www.ssii.org.tn

  2. ICT environment … for 9 million people • Telecom infrastructure : 1 fix operator/fix, 2 GSM operators, 15% connected to fix, 37% connected to GSM, OF backbone, variety of technologies (FR, ADSL, RNIS, LS), good country coverage, 10% using internet, 1.5% have an email addresses registered locally (target : 10%/2006), … • Investment : registration process, founding, tax franchising (ICT manpower, Export, Off-Shore companies), • Legal environment : for ICT (telecoms regulation, e-sign, e-certif, e-pay, security, intellectual property protection, personal liberty protection), general codes (trade, employment, tax, public tenders, …) • ICT public initiatives: zero tax/HDW, family PC founding, e-Dinar, e-gov (taxes, social insurance, e-healthRDV, UVT, EduNet), 6 technical parks, incubators, 23 remote work centers, continuous cost reduction

  3. Tunisian ICT private sector • 265 engineering & services companies • 410 distributors & resellers • 12 ISP (6 private) • 8 development centers serving multinational co • 18 call centers (oversea support)

  4. Tunisian ICT manpower • 12000 ICT specialists (7000 serving in the private sector) • 34 500 students following ICT carriers • ICT education generalized to all specialties at universities • All secondary schools equipped with ICT Labs & connected to internet • Primary school

  5. CNS-SSII members business • IS & IT Consultancy • Software engineering • Networks engineering • IT Systems integration • IT Security • Multimedia services engineering • e-services

  6. CNS-SSII market structure • 70% of the business done with public sector & companies controlled by the State : • Public services: budgeting, tax, customs, health, social insurance, utilities, … • Telecom public operator • Transportation main operators • Industry : chemicals, energy, … • Private market : • Enterprise : RH, ERP, finance, distribution, CRM, e-business, business-intelligence, … • 60%Banking, 75%Insurance • Tourism

  7. Tunisian ICT development plan 2002-2006 • Invest US$ 1,5 billion (35% software & services) • Create 27 000 jobs for ICT graduates • ICT sector contribution to GDB : 7,8% (achieved : 3.5%/2004) • Export US$ 155 millions (achieved : 50 m/2003)

  8. Challenges to develop local market • Developing telecom infrastructure increases content demand, investment, revenues and potentials • Increase IT demand (e-services, content management, e-commerce, …) & associated services (consultancy, integration, training, …) • Accelerate privatization process: telecoms, internet • Increase competitiveness : • Yearly ICT Benchmarking : infrastructure, legal environment, access to market, costs, competition • Insure good practices

  9. Tunisian performances • 4-6% GDB growth since 12 years • Recognized economical performance : WEF Davos/2003 • Foreign investment during 2003 : 12% in ICT sector, 17% yearly growth • 45% GDB coming from foreign trade • 80% Export made with Western Europe (hard competition, quality standards, rules, …) • Education performance : high coverage, good quality • ICT sector is doing well

  10. Challenges to push business w/region • Awareness : • Private ICT sector : Who is doing what • Market demands / Opportunities • Legal environment • Practices : who, haw, how long it takes,… • Build networking • Start partnership for local market / tenders : consortium, distribution agreement, support/training • Support regional initiatives : legal env, projects • Multiply business meetings • Capitalize on success stories

  11. Tunisia … a business partner

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