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Utilizing the READ Scale for Library Assessment at University at Albany's Honors College

This presentation discusses the implementation of the READ Scale at the University at Albany's Jean McLaughlin Honors College. With a focus on assessment strategies, this initiative aims to enhance library services across three campuses serving over 17,000 students. The session will outline the phases of READ Scale implementation, including experiences shared by librarians, data collection processes, and the impact on reference services. Key findings indicate how the READ Scale has aided in tracking librarian activities and understanding user needs more effectively.

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Utilizing the READ Scale for Library Assessment at University at Albany's Honors College

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Presentation Transcript

  1. Using the READ Scale at the University at Albany/SUNY Jean McLaughlin Honors College/Assessment Librarian University at Albany Albany, New York August 6, 2008 ARL Library Assessment Conference, 2008

  2. University at Albany – University Libraries • Three libraries: University, Science, Dewey • Student population: • 12, 400 undergraduates • 5, 000 graduate • Schools & Colleges • College of Arts & Sciences • College of Computing & Information • College of Public Affairs & Policy • Business, Public Health, Criminal Justice, Social Welfare ARL Library Assessment Conference, 2008

  3. University Libraries • 2 million volumes • 3 Reference Desks • 30 Librarians are using the READ Scale ARL Library Assessment Conference, 2008

  4. READ Scale Introduction April 2007 Phase 1 – May to July 2007 Phase 2 – August 2007 Phase 3 – Fall 2007 ARL Library Assessment Conference, 2008

  5. READ Scale Implementation • Reference Department librarian activities • 6 librarians recorded questions and ratings • Librarians met to discuss ratings • Questions and ratings available to all • Training provided to University Library librarians ARL Library Assessment Conference, 2008

  6. READ Scale Implementation • Equipment transactions • READ Scale 6 • Reflection of complexity of transactions • Librarian feedback • Easy to record transactions • Sometimes difficult to determine category • Good to see real reference numbers ARL Library Assessment Conference, 2008

  7. Fall semester – initial views • Expansion of READ Scale to Science & Dewey, Summer 2008 • Staffing • READ Scale 1-2 vs. 3-6 • Confirms graduate student staffing • Confirmation of real reference work ARL Library Assessment Conference, 2008

  8. READ Scale Ratings - Hourly ARL Library Assessment Conference, 2008

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