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IM Virtualization Health check

IM Virtualization Health check

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IM Virtualization Health check

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  1. IM Virtualization Health check Jim Veraldi Kevin Chen Greg Richey

  2. Agenda • Ingram Micro Services • Professional Services • Virtualization Healthcheck • Next Steps • Q&A

  3. Ingram Micro Services Division Services Lifecycle • Managed & Cloud • Professional Services • Training & Education

  4. IM Professional Services Ingram Micro is dedicated to uncovering and investing in ways to help our partners extend and develop their IT services businesses safely, with minimal investment & business risk. • Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than in-house • Move product faster to market, extend and support greater product sales • Support emerging technologies

  5. Do Our Partners Want IM Professional Services • Survey of > 8000 Partners If Ingram Micro were to have a staff of highly skilled engineers and system architects to deliver professional services, would you consider using these services?

  6. Branding and Preferred Payment Methodns >=264

  7. IM Professional Services VAR  Resellers MSP Vendors customers IM Professional Services services Support Manage Implement Plan Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration service providers <IMLink> IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners  IM Certified

  8. Advantages for our Solution Providers • IM is a Trusted Source with proven capability to deliver with consistency, predictability, and quality • Access to a comprehensive portfolio of tools, products, and services for a complete solution • Pre Sales Technical Support • Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources • Ability exploit new or expanded service and product revenue streams • Sales, Customer Support, Finance, Integration Services and Logistics Support for your business

  9. IM Virtualization Health Check

  10. IM Virtualization Health Check • What is it? • How does this apply to you? • What are the benefits?

  11. Explosion of Virtualized Environments

  12. Explosion of Virtualized Environments Source: State of SMB IT 1H 2013

  13. IN Virtualization Health Check • What is it? • How does this apply to you? • What are the benefits?

  14. More Than Just a Routine Check Up

  15. IM Virtualization Health Check • Review architecture and operations • Analyze configuration and workloads • Identify gaps and findings • Provide recommendations & roadmap Coming soon..

  16. Recommendations & Roadmap • Prioritized Findings • Critical, Short-term, Long-term, Nice-to-have • Recommendation Approach • Best in class solutions - HW, SW, systems, tools • Organizational – service-centered, catalog • Operational – provisioning, monitoring, problem/incident mgmt. • Technical – consistent configurations, backups, patching • Roadmap Approach • Driven by goals & objectives • Private, Hybrid, Public, mixed platforms

  17. Typical Engagement • Introductory Alignment Call • Architecture & Operations Review (On-site) • Technical Audit & Analysis • Create Assessment Report (Off-site) • Assessment Review & Alignment • Deliver & Present Final Assessment Report

  18. IM Virtualization Health Check • What is it? • How does this apply to you? • What are the benefits?

  19. Where do you stack up?

  20. How far along are you in Your Journey?

  21. Challenges of Virtualization • Management and Operations • Culture • Funding / Chargeback Model • Security • Service Description & Self-service Interface • Business/Customer Relationship • Politics • Technology

  22. Use Cases for a IM Virtualization Health Check • “I want to drivemore business value from my IT infrastructure” • “This is not my area of expertise and I want to begin the transformation of my business” • “I host a large multi-tenant environment and want the cost savings of streamlining my operations” • “I want to expand our service offerings without a significant investment” • “We have had downtime and issues and want to improve our SLA” • “I don’t have time to stay up to date on the latest technologies, best practices, tools”

  23. IM Virtualization Health Check • What is it? • How does this apply to you? • What are the benefits?

  24. Peace of Mind > Customer Loyalty Lower TCO > Remain Competitive Align Roadmap to Objectives > Plan of Action Avoid potential outages > Protect Brand Education & Best Practices > Stay Current Optimize infrastructure > Less/Delay Future Investment HA & DR > Maintain/Increase SLA Better Performance > Better Experience Benefits to You & Your Customer

  25. IM Virtualization Health Check • What is it? • Is this for you? • What are the benefits? • Next Steps • Q&A

  26. Trusted Provider Trusted Advisor • Products and services to wrap around the solution • Physical – Servers, Storage, Network, Backup • Licensing - Acquire software licensing VMWare/Microsoft, transition licensing through Ingram Micro • Services – Planning, Implementation/Remediation, Support Services • Cloud– Cloud Mgmt. Services, Communication & Collaboration, Infrastructure, Security, Business Apps • Value Proposition for Resellers • Enhances Trusted Advisor value to Customer • Drags core/cloud products and services (Server, Storage, Network, SW, Cloud) • Remediation product and services sales as result of Health Check • Proactive identification of Customer needs and issues

  27. Partner “Reward” Program Reseller Partner Early Adopter Incentive • $500 credit for any IM product or service to Resellers who purchase services • Credit good for 60 days from time of order • Ends 12/31/13

  28. Website • Info - IngramMicro.com/ProfessionalServices • SOW/RFP Submittals - IngramMicrolink.com

  29. Getting Linked Up with IM Professional Services Sales and Support Assistance ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492 To become an Service Provider or Order Professional Services ProServices@ingrammicro.com | (800) 235-4128 Follow us Ingram Micro Professional Services @IMProServices

  30. Questions

  31. Why a Virtualization Health Check? • Validate architecture is aligned with business goals • Lower TCO • Achieve automation, provisioning, self-provisioning • Alleviate overhead to focus on business development • Improve SLA, be prepared for future growth • Get the most out of your Capex • Mitigate risks and improve security compliance through proven best practice • Gain the knowledgeof current best practices