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Evaluation on Performance of PakLah‘s Café at Scholar’s Inn Members of Mata Hari :

Evaluation on Performance of PakLah‘s Café at Scholar’s Inn Members of Mata Hari : Siti Zulaiha Binti Mohd Sabli Nur Haffiz Binti Aladdin Siti Hawa Binti Mohamed Hazwani Binti Hashim Aniyah Athirah Binti Zainal Abidin Nor Safirah Binti Abdul Rahim. Dear all,

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Evaluation on Performance of PakLah‘s Café at Scholar’s Inn Members of Mata Hari :

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  1. Evaluation on Performance of PakLah‘s Café at Scholar’s Inn Members of Mata Hari: SitiZulaihaBintiMohdSabli NurHaffizBinti Aladdin SitiHawaBinti Mohamed HazwaniBintiHashim AniyahAthirahBintiZainalAbidin Nor SafirahBinti Abdul Rahim

  2. Dear all, • We are conducting meeting based on above subject. Please be informed that it will be held on 18 May 2012 at 8.30am-9.00am at D06. The agendas of the meeting includes: • To discuss the design solution by Aniyah • To evaluate on: • Level satisfaction on food , price and services by Nor Safirah • Level of satisfaction on facilities and workers by Haffiz • Manager’s feedback after 2 months at Scholar’s Inn by SitiHawa • How do they attract their customer by Hazwani • Kindly RSVP your attendance via email so that I can prepare accordingly. In case you will not be able to attend, kindly send a representative. • Thank you • Sincerely, • SitiZulaiha • Chairmain of Mata Hari group

  3. Mindset of the owner Lack of business management Difficulty to adapt new environment ROOT CAUSES

  4. Design solution 1. Give consultant and training Objective of the workshops: • Understand the concept of marketing • Learn to build marketing strategy • Analyses the weakness and strength of competitors 2. Make promotion

  5. Beforecustomers satisfaction

  6. After 2 Months Customers Satisfaction

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