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HEX Travel Agent PowerPoint Presentation
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HEX Travel Agent

HEX Travel Agent

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HEX Travel Agent

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  1. HEXTravel Agent Thorarinn Stefansson CEO Hex software www.hex.is

  2. Overview www.hex.is

  3. What is an Hex Agent • Authoring system • Author writes the text that the agent should say • Author handles likely responses • Dialog control is automatic • Grammar is generated based on expected reply from user • Some grammar is customized • Dialog flow is automatic www.hex.is

  4. How is it used? www.hex.is

  5. www.hex.is

  6. www.hex.is

  7. Technical Details • Client – Server based system • Dialog control • Context handled by a state machine • Fuzzy logic used to select the next response and generate the grammar • The next response of the user is expected to be based on the current context – or a new topic www.hex.is

  8. What Problems Does it Solve? • The dialog is authored – not programmed • It is easier to handle complex conversations • Connections to third party systems and advanced features are handled separately server side www.hex.is

  9. The Data www.hex.is

  10. Experience • Biggest newspaper in Iceland • Most frequented web site • Phone-based news service • 10 sub-categories • Content retrieved via http • DTMF based input • TTS based output • Effort for trial : 201 hours • Current 400 hours www.hex.is

  11. Travel Information • Hex is about to launch a unique tourist information service in Iceland • There will be one 4 digit phone number for all travel information • It will bring together information from many different sources www.hex.is

  12. The Sources • What’s On • Event calendars • What can I do tonight? • Hotels • Where can I stay? • Restaurant Guides • Where is the nearest Italian Restaurant? • Activities • Where can I go Whale Watching www.hex.is

  13. The Sources • Vegagerdin • Road Conditions • Traffic Information • Weather • Route information • How do I get there • Where is the nearest Gas Station www.hex.is

  14. The Sources • Currency Converters • How much is ISK 12450 in €? • Local Guides • Walking tours • Historical tours • Eco-tours www.hex.is

  15. The Sources • The tourists themselves • TravelBlog by phone • Attached ratings • Attached pictures • After-sales service www.hex.is

  16. Available Sources • All of these sources are available in all Nordic countries • Language support exists for all Nordic Languages • Uses Nordic technologies www.hex.is

  17. The Tech Environment • The HEX Agent server runs the agent • J2EE Application Server based • A Voice Server is needed to connect to the telephony system • We recommend PipeBeach SpeechWeb 2.3, but any VoiceXML 2.0 compliant Voice Server can be used • Voice Server can use Text-to-Speech or Recordings • Available in most languages (all Western European) • The Voice Server needs a VoIP gw for the physical connection to the telephony network • CISCO VoIP gw, or any H.323/SIP compliant gw. www.hex.is

  18. OA&M • All user interactions are logged in the HEX Agent • All sessions are logged in the Voice Server • Voice Server, Application Server and HEX Agent Server provide SNMP traps • Voice Server and HEX Agent provide customizable CDR output on transactions • HEX Agent can handle external authentication before providing access to service if needed www.hex.is

  19. We Build Character Thorarinn Stefansson CEO Hex software www.hex.is