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Difference between Hearing and Listening

Difference between Hearing and Listening. Hearing non-selective easy physiological. Listening process through which you respond intellectually and emotionally. Americans are what percent Listening Efficient?. 10% 50% 20-25% 70-75%. Listening Process. prediction and assessment

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Difference between Hearing and Listening

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  1. Difference between Hearing and Listening • Hearing • non-selective • easy • physiological • Listening • process through which you respond intellectually and emotionally

  2. Americans are what percent Listening Efficient? • 10% • 50% • 20-25% • 70-75%

  3. Listening Process • prediction and assessment • receive message • attend to message • assign meaning • remember

  4. Listeners usually assign the correct meaning to what is said by a speaker. • True • False

  5. Importance of Listening • Interpersonal • 53% listening • 17% reading • 16% speaking • 14% writing • Business • 32.7% listening • 25.8% speaking • 22.6% writing • 18.8% reading

  6. Reasons for Poor Listening • egocentrism • lack of interest • heard too often • message overload • preoccupation • hearing problems • faulty assumption • rapid thought • physical distractions • lack of training

  7. Types of Poor Listeners • Lazy Listener • Take-turns Listener • Anxious Listener • Self-centered Listener • Competitive Listener

  8. The following are all behaviors of good listeners EXCEPT: • facing speaker • not being distracted • responding nonverbally • looking away from the speaker

  9. Listening for Information • withhold judgment • identify main ideas • identify supporting material • form mental outline • be opportunistic • relate points to your own experience • look for similarities and differences with what you already know • ask questions and paraphrase • take notes

  10. Listening to Criticism • be professional/calm • seek more information and clarification • ** • agree with any correct criticism • offer a solution • explain misunderstandings

  11. When someone criticizes you, you should think of an explanation to deflect attention from you. • True • False

  12. Critical Listening • seek information before evaluation • consider speaker motives • challenge and question ideas • distinguish fact from opinion • examine supporting data • consider credentials or experience • examine emotional appeals • later - assess message

  13. Empathic or Reflective Listening • avoid being judgmental • listen for feelings as well as ideas • TALK LESS, listen more • use supportive language • questions and paraphrase • don’t advise unless asked - then...

  14. It always helps to tell someone else your own story. • True • False

  15. In the following exchange, what listening skill is evident in the underlined statement?Karissa: I’m so glad to have someone to talk to, someone who really understands my problem.Meg: It is nice to be able to talk to someone who will listen. Karissa: That’s for sure. • verbatim response • evaluation • advising • paraphrasing

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