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Ensuring Integrity in Oklahoma's AT Loan Program for Hearing Aids

This presentation discusses the relationship between the AT Loan Program and vendors, highlighting findings from Oklahoma's hearing aid dealers. It examines how consumer complaints, defaults, and service quality impact program integrity and explores the balance between consumer choice and protection. New policies require evaluations from licensed audiologists for guaranteed loans, ensuring consumers make informed choices while maintaining program standards. Join us in understanding the challenges and solutions for effective consumer education and support in hearing aid acquisition.

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Ensuring Integrity in Oklahoma's AT Loan Program for Hearing Aids

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  1. Relationship of AT Loan Program & Vendors May 24, 2007 Milissa Gofourth Kathy Adams Caroline Van Howe

  2. UIC AFP Data • All States • All Years How did you find out about this program?

  3. UIC Data - Vendor Referral

  4. Oklahoma – All Years

  5. Oklahoma Vendors

  6. Hearing Aid Dealer • One Dealer • Had 62 Loans • 10 different borrowers had major complaints • 2 defaults • Challenge – • Were they selling the best hearing aid for the money? • Providing good quality service after the sell? • Meeting the 30 day money back guarantee that is required by Oklahoma law?

  7. Maintain Program Integrity • Consumer Choice vs. Consumer Protection • Consumer Education – Buyer Beware • Policy Change OkAT does require an evaluation from a licensed audiologist if a person is requesting a guaranty loan for hearing aids. The price of the evaluation can be part of the loan amount. This requirement does not restrict the consumer from purchasing the recommended hearing aid device from any licensed hearing aid dealer.

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