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ConVox Call Center Software Solutions

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callcentersolutions
30 diapositives · 1.3K Views · Oct 19, 2018

ConVox Call Center Software Solutions presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Boost your Business with the help of ConVox - Contact Center Software Solutions.

#Call Center Software Solutions #contact center solutions #call center solutions #contact center software solutions #call center solutions india
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ConVox Call Center Software Solutions
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  1. ConVox Call Center Solution Effective Complete and Comprehensive Solution for your Call Center

  2. Why Should you Consider a Dialer for your Contact Center? Many organizationsmake the decision to replace hunt groups with contact centers in order to… Improve customer service Improve profitability To give your customers a central pointof contact? So you nevermiss a customercall or a sales opportunityagain? To give your customers a better, more consistentexperience? So your best customers always get to speak to your best salespeople? To improveyour responsiveness to customers? So your calling volumeenhanced to reach larger sales targets To providecustomerswith improvedfirst contact resolution? Deepija Telecom (P) Ltd. 2

  3. General Setup features of ConVox CCS Real time monitoring of agents Login/ Logout/ Timeout, for effective Call Center management Comprehensive CRM interface to accommodate all kind of scripts, record customer details and disposition of calls Complete and high quality voice recording of conversation between agent and customer 3

  4. General Setup features of ConVox CCS Multiple Process can be handled from the single server ConVox takes care of Switching. No need to buy a PBX to handle trunk and extensions Comprehensive and customizable reporting to track the agents and calls in your call center 4

  5. Setup Diagram for ConVox Call Center Solutions 5

  6. Outbound Calling Features Save time and effort in manual dialing. Calls are dialed by a Central Dialer, and live calls are transferred to the agents Dialer can work in Preview Mode as well Excel Sheets (csv format) can be uploaded for calling list Answering Machine ( 85%+) and Fax detection. A customized message can be played for answering machine calls Multiple Campaigns can be handled from the single server Do Not Call (DNC) feature to restrict unwanted calling Deepija Telecom (P) Ltd. 6

  7. Call flow for ConVox Outbound dialer 7

  8. Inbound Calling Features 8

  9. Call flow for ConVox Inbound dialer 9

  10. Screenshot : ConVox Agent Main Screen ConVox – Contact Center Solutions Deepija Telecom (P) Ltd. 10

  11. Screenshot : Admin page Screen Deepija Telecom (P) Ltd. 11

  12. Screenshot : CRM Screen Deepija Telecom (P) Ltd. 12

  13. Screenshot : External CRM Integration Deepija Telecom (P) Ltd. 13

  14. Screenshot : Real Time Screen Deepija Telecom (P) Ltd. 14

  15. Screenshot : Schedular Deepija Telecom (P) Ltd. 15

  16. Screenshot : IVR Deepija Telecom (P) Ltd. 16

  17. MIS Reports Web based Reporting can be accessed from anywhere, any time and from any system Reports are Live! You can take the reports as snapshot, while system is in operation Agent Login Report, Agent Performance Report, Agent Daily Report Process hourly report, disposition Report, Daily Report Call Dump Report, Call Recording Report, Abandoned call report Search individual or set of records based on many criteria. Password Secure Access to the Reports. ConVox – Call Center Software Solutions Deepija Telecom (P) Ltd. 17

  18. Screenshot :System report List Deepija Telecom (P) Ltd. 18

  19. Screenshot : Distribution Report Deepija Telecom (P) Ltd. 19

  20. Screenshot : Agent daily performance report Deepija Telecom (P) Ltd. 20

  21. Screenshot : Call Recording report ConVox – Contact Center Software Solutions Deepija Telecom (P) Ltd. 21

  22. ConVox other Products…… Deepija Telecom (P) Ltd. 22

  23. ConVox IP-PBX Basic Features * Auto Attendant * Voice Mail * Call Barge-in * Call Conference * Call queuing * Voice Logging Advance Extension Features * Send SMS and Bulk SMS * MaintainPhone Book * Send Fax * Chat with other extensions * Click to call * Organize Conference Advance Management Features * GUI for Creating in and out routes, extensions and user management. * GUI for monitoring system resources * GUI for creating IVRS flow Deepija Telecom (P) Ltd. 23

  24. ConVox Audio Conference Bridge: A “Meet–Me” and “Dial-Out” conference bridge with feature like web based monitoring and control of on- going conference. Very useful features like “One Touch Conference”, where you can dial a group in a single click and get them in the conference when they pick up. ConVox Voice Logger • High quality recording with option of serial or parallel setup. Can record ISDN PRI or VoIP lines ConVox – Call Center Dialer Deepija Telecom (P) Ltd. 24

  25. IVRS Development Services Our customized IVRS solutions are serving various industry segments like Appointment Booking System ● Petroleum Booking and Distribution ● Payment Gateway System ● University Information System ● Cinema ticket Booking system ● Order Booking System ● Information system for farmers ● Deepija Telecom (P) Ltd. 25

  26. ConVox BCT (Communication Blaster) • Unified Platform – Groups can be created or uploaded. ConVox presents unified Interface to send E-mail, SMS, Fax or call to these groups. • IVRS Messages – Calls can play the pre-recorded message and take the user input as digits. • Anywhere Access – Web configuration and management. browser based access for easy • Templates and Voice Files – Templates can be maintained for SMS and E- Mail communication . Picture and voice files can be organized communication for Fax and Voice Deepija Telecom (P) Ltd. 26

  27. COMPANY BEHIND ConVox OBD Deepija Telecom (P) Ltd. is a fast growing software development company in the area of CTI/ IVRS and VoIP. Our products include Call Centre Packages, Conference Bridge, Voice Logger, IP-PBX and IVRS. Head office in Hyderabad with branch offices in Mumbai, Bangalore, Chennai, Delhi and Pune Focus on R&D and innovation Open Source Experts High quality products and strong customer support. Deepija Telecom (P) Ltd. 27

  28. INSTALLATION AND MAINTENANCE OF THE SYSTEM Normal Installation Time is 1 Week. Depending on the customization requirement it may take more time. Our Engineers will install and configure the system initially. Training is given to the administrator and users of the system at customer premises. Support is available through Phone Call, Chat, Remote Login and On site visit. Highest commitment for Customer Support. Deepija Telecom (P) Ltd. 28

  29. SOME OF OUR ESTEEMED CUSTOMERS Deepija Telecom (P) Ltd. 29

  30. Thank you! 30