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Session 4: Troubleshooting Conference Systems and Fault Reporting Overview

In this session, we will cover essential troubleshooting techniques for conference systems, including fault reporting and booking procedures for videoconferences. Key topics include operating and conference statistics, diagnostic tools, and effective management of studio operations. Attendees will learn how to utilize log files for analyzing issues such as bandwidth, audio, and video performance. We will also demonstrate the 7x0 loopback call process and the steps to adjust settings in the Engineering Page. Join us to enhance your troubleshooting skills and improve conference management.

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Session 4: Troubleshooting Conference Systems and Fault Reporting Overview

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Presentation Transcript

  1. Agenda - Session 4 • 15.15 Session 4: Troubleshooting; Fault reporting*; Booking a videoconference* Security*; • 16.30 Close

  2. Session 4 • Troubleshooting • Fault Reporting • Booking a Conference • Security • Studio Management

  3. Troubleshooting • Conference Statistics • Operating Statistics • Diagnostic Tools • 7x0 Loopback call • .log file • Engineering Page

  4. Conference Statistics • Information about the current call • Double Click on round icon in system tray • Details available: • Bandwidth • Transmit, receive algorithms, bit rates • Latency (Ignore) • Errors, packet loss

  5. Operating Statistics • Information on the current call and system. • Start>programs>Ptel 900 series> admin information.operating statistics • video • audio • network performance

  6. Diagnostic Tools • 7x0 loopback call • .log file

  7. Engineering Page • Press and hold the time display for 3 sec. • Enter Password • Adjust Clock • Reboot Codec • Clean Touchscreen

  8. Engineering Page

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