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Best Practices at Nirala : then and now

Best Practices at Nirala : then and now . Nirala History. Taj Din - The founder 1948 - Year of foundation How the business was started with Rs.200 only Breakfast joint Hiring best kariger. Best practices at work by Taj Din:. Motivation and incentives: Giving Eid bonus to employees

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Best Practices at Nirala : then and now

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  1. Best Practices at Nirala : then and now

  2. Nirala History • Taj Din - The founder • 1948 - Year of foundation • How the business was started with Rs.200 only • Breakfast joint • Hiring best kariger

  3. Best practices at work by Taj Din: Motivation and incentives: • Giving Eid bonus to employees • Employees would get bonus, for extra work Work environment: • Free medicine for burn

  4. Best practices at work by Taj Din: Customer service: “chunga” - Free methai to children Quality control: Purchase High quality raw material

  5. Best practices at work by Taj Din: • Example of paneer making karigar:

  6. Best practices at work NOW: Production: • Standardisation of the production process • The production process mapping

  7. Production process mapping of Gulab Jaman:

  8. Production process mapping of Gulab Jaman: Ball making Frying (146°C) Cooling 1st dipping Rusting 2nd dipping Despatching Aging (16-18hrs) Packaging Syrup straining Arranging in trays

  9. Vision Our vision is to make Nirala a global brand, a brand recognisable for its uniqueness and quality in ethnic food market all around the world.

  10. Core Values • Continuous Improvement • Innovation • Integrity • Team work • Social Responsibility

  11. Difficulty in getting educated employees: Major role of Professor. Wasif Khan to get educated employees: • Worked for the US based satellite launching company • Former LUMS professor • Former consultant to IGI • Professor at FC College Business School • Case study been published in the US and Singapore

  12. Best practices at work now: Motivation and incentives: • Sending employees to Hajj • On job and off job trainings • Percentage of the sales to the employees

  13. Best practices at work now: Work environment: • Best HR resource • Up gradation of the production hall • Mechanizing the production process

  14. Best practices at work now: Quality control: • QA department • High quality raw material • 24 hours production for high level of quality product

  15. Best practices at work now: Customer service: • Better packaging design • Have high number of staff per customer • Customer care, sales staff training

  16. Sweet End!

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