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Groupware

Groupware. What are the goals of a groupware system? Facilitation Coordination Cooperation Augmented, supported production Is efficiency the goal? How can you be efficient with things you don’t know about? (tacit knowledge) Is hardware and software are only improvement?.

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Groupware

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  1. Groupware • What are the goals of a groupware system? • Facilitation • Coordination • Cooperation • Augmented, supported production • Is efficiency the goal? • How can you be efficient with things you don’t know about? (tacit knowledge) • Is hardware and software are only improvement?

  2. Technological Progress • Knowledge Appliances • PIM, PKM, PVC • What if everyone had Lotus Notes and knew how to use it? • KM and economic efficiency • People-centric • People as k units? • “A matter of economic faith” • Categorization and Organization • Personal, Group, Corporate taxonomies?

  3. YouServ • Is simply sharing the answer? • Is P2P the real difference? • Corporate policies • Personal reputation & accountability • Drag and Drop to the Desktop • Personal connotation • Distributed storage (and retrieval) • Uptime & replication • Up to date, dynamic searching • Ad hoc group coordination

  4. Basic Support for Coop Work • How about basic support for individual work first? • Applications • Training • Web software is first platform for CSCW on the interenet • Will it be the last? • Will others use the network, not the applications? • Data stream exchange medium? • Servers as shared workspaces • Events and activity awareness • What’s new • Who’s working • Let users control sharing and workgroups

  5. Experiments with Oval • How relevant is this now? • Agents as metaphor, not applications • Customization • Links among objects • Sharing • Db • Objects • Mail? • What’s right about this system? • Is everything possible with Web standard applications and protocols?

  6. Expertise Recommender • Finding help within the organization • Just in time help • Intricacies of locating expertise • What if this scaled to the Web? • Validity of skill assessment • Meta data issues • When do people need experts? • Situations, projects • General education • Who’s busy? • Technical Support

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