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Enhancing Telecommuting Success at the Missouri Department of Transportation

The Missouri Department of Transportation successfully implemented a telecommuting program, demonstrating flexibility during snowy conditions and equipment hurdles. Through investments in technology such as LogMeIn and Cisco, the program expanded, proving effective with increased full-time equivalents (FTEs) from 2 in 2010 to over 8 in 2011. Key strategies included improved safety and compliance measures, documentation, supervisor accountability, and revised work processes, leading to maintained performance levels and successful communication among remote teams. For more details, contact Patricia Suling at patricia.suling@modot.mo.gov.

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Enhancing Telecommuting Success at the Missouri Department of Transportation

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  1. MotorCarrier Services Telecommuting The Missouri Department of Transportation

  2. HISTORY • Best value for every dollar • Going green • Right time, right resources • Flexibility

  3. Trial by fire Snow storm + icy roads + no employees = success!

  4. Hurdles • Equipment • Security • Firewall

  5. Resolutions • Employee investment or buy-in • LogMeIn • Cisco 5505s

  6. Continuing Success • LogMeIn allowed expansion to other programs • Modified work processes • Instant chat

  7. Reaping the Benefits Goal – 10 FTEs • 2010 – 2 FTEs • 2011 – 8 + FTEs

  8. Reasons for improvement • Safety & Compliance – relinquished offices • Emergency calls included for both agents and admin • New equipment purchased

  9. Performance • Documentation Log • Accountability • Supervisors review • Maintain or improve performance than when in the office

  10. Telecommuting Log

  11. OSOW Permit Report

  12. Rules and How To’s • Diagramed how to hook up equipment • Labeled the equipment for ease of hookup • Added all cords and documents to each bag • Sign out log for the phone bags that aren’t assigned • Detailed work schedules

  13. Proposed phone box rotation

  14. For More Information:patricia.suling@modot.mo.govMCS System & Training Analyst573.522.4616

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