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Motor Carrier Services Telecommuting

Motor Carrier Services Telecommuting. The Missouri Department . of Transportation. HISTORY. Best value for every dollar Going green Right time, right resources Flexibility . Trial by fire. Snow storm + icy roads + no employees = success!. Hurdles. Equipment Security Firewall.

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Motor Carrier Services Telecommuting

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  1. MotorCarrier Services Telecommuting The Missouri Department of Transportation

  2. HISTORY • Best value for every dollar • Going green • Right time, right resources • Flexibility

  3. Trial by fire Snow storm + icy roads + no employees = success!

  4. Hurdles • Equipment • Security • Firewall

  5. Resolutions • Employee investment or buy-in • LogMeIn • Cisco 5505s

  6. Continuing Success • LogMeIn allowed expansion to other programs • Modified work processes • Instant chat

  7. Reaping the Benefits Goal – 10 FTEs • 2010 – 2 FTEs • 2011 – 8 + FTEs

  8. Reasons for improvement • Safety & Compliance – relinquished offices • Emergency calls included for both agents and admin • New equipment purchased

  9. Performance • Documentation Log • Accountability • Supervisors review • Maintain or improve performance than when in the office

  10. Telecommuting Log

  11. OSOW Permit Report

  12. Rules and How To’s • Diagramed how to hook up equipment • Labeled the equipment for ease of hookup • Added all cords and documents to each bag • Sign out log for the phone bags that aren’t assigned • Detailed work schedules

  13. Proposed phone box rotation

  14. For More Information:patricia.suling@modot.mo.govMCS System & Training Analyst573.522.4616

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