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Commercial Cards & Streamline Kevin Boyle Steve Pratt Conn Heery

Commercial Cards & Streamline Kevin Boyle Steve Pratt Conn Heery. Agenda. Best Practice in Purchasing Cards - card issuing - card acceptance “ e - products and services “ Why customers select RBS ? Questions. Purchasing Card Benefits. Reduces Costs. Rationalise Supplier Base.

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Commercial Cards & Streamline Kevin Boyle Steve Pratt Conn Heery

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  1. Commercial Cards & StreamlineKevin BoyleSteve PrattConn Heery

  2. Agenda • Best Practice in Purchasing Cards • - card issuing • - card acceptance • “ e - products and services “ • Why customers select RBS ? • Questions

  3. Purchasing Card Benefits Reduces Costs Rationalise Supplier Base Reduces Paper Work Empower Employees Enhanced Control Improves Supplier Relationships Simplified Accounting &VAT Improves Purchasing Efficiency

  4. Purchasing Cards - Best Practice • Gaining commitment at all levels from the customer • Goal Setting for the project - high level ownership • Value to be delivered- K.P.I.’s • Short, Medium and Long Term • Communication Strategy

  5. Purchasing Cards - Best Practice • Setting up a project team with skills from across the organisation • Purchasing • Finance/Accounts payable • IT • HR • Project plan with achievable time-scales • Project milestones set

  6. Purchasing Cards - Best Practice • Supplier Engagement • Who/Volumes/Values • Accounts integration • Coding/Mapping • Regular reviews • KPI’s • Other Areas to be considered Keep it Simple!

  7. Purchasing Cards - Best Practice Card Acceptance

  8. Purchasing Cards - Best Practice • Streamline Merchant Services • Royal Bank of Scotland Group • Europe's Leading provider of merchant accounts • Handle nearly 1 in 2 transactions • Process all major cards • Dedicated purchasing card team • onecard • Visa Purchasing / GPC Visa

  9. Suppliers - Best Practice • Key Features • Structured Internal Supplier Recruitment Strategy • Ownership • Resource • Drive • Complete data • Need for level 3 & Level 2 (?)

  10. Suppliers - Best Practice • Suppliers - Who are they? • Card capability? • Acquirer • www.purchasingcard.info • Structured approach - no pilots! • Letter/Phone calls • Seminars/workshops • Visits • Include In ITT`s

  11. Suppliers - Best Practice • Supplier Engagement • Supplier business case looks at: • MSC • Terminal/Software costs • Double keying • Sufficient business • Factored into contract • Future business • Buyer commitment • Demand

  12. “ e - products and services “ • Cards on line • Smart data on line • Transaction Data Matching (TDM)

  13. Cards on Line • View and print card statements ( last13 months) via internet 24/7 365 days p.a. • Secure, protected access • Can view pending/declined transactions (real time) • Can be used with Mastercard onecard and Visa purchasing and corporate cards • Order replacement cards • Change cardholder details • Close accounts

  14. Smart data on Line • Used by 24,000 customers in 26 countries • On Line secure management information system • Monitor and manage transactions / activity • Use supplier information to negotiate better terms • Download data to accounting ledgers • Create hierarchies for reporting and viewing • Standard / bespoke reports - send to other users • Accredited by HM Customs for Vat reclaim

  15. Transaction Data Matching - TDM • TDM is a unique service provided by RBS & PCCL • Electronically matches orders and invoices • May be used with an internet based ordering system and can link with ERP systems, e.g.,SAP, Oracle • Prevents non-matched spend being processed • Applications: • Public sector - social care provision, building repairs • Corporate sector - Utilities, construction, insurance • Large volumes of creditor payments exist • Multiple job code / cost centre allocations exist

  16. TDM • A customer example: • TDM processed 6000 payment transactions • representing £ 572,000 of spend • matched at 99.3 % • validated against 6000 cost centres • all in 17.4 seconds…..! • 6 months` work for one person

  17. Why do customers select RBS ?

  18. Independence from Card Schemes Unbiased consultative approach Issue and Accept cards on Visa and Mastercard brands at full Line Item Detail

  19. Purchasing, Corporate and Lodge Cards • MARKET LEADER CARD ISSUING / ACCEPTANCE • b2b expenditure • expenses • travel • Resources to invest in:- • product innovation & customer service

  20. Unique in Corporate Sector….. • The only UK Bank to issue Onecard • A combined purchasing and corporate card • Web based reporting via smart data on line

  21. …..….Leader in the Public Sector • Government Procurement Card:- • Standard contract and terms, negotiated by OGC • Proven savings & return on investment, no fees

  22. Customers tell us……. • Quality Service • Cost-effective solutions • Unique products • Dedicated Implementation / Service teams

  23. One TeamUnique Solutions

  24. Thank you for listening !Questions ?

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