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UCL Services System Version 1.1: Streamlining Service Requests and Visitor Management

DESCRIPTION

The UCL Services System Version 1.1 enhances the process for requesting and managing services for staff and visitors, replacing outdated paper processes with a digital solution. This system allows for efficient cross-departmental collaboration, recording of visitor details, and service management. New features include an improved form for service requests, a user-friendly layout for assigning services, and detailed visitor records, promoting a seamless experience for both staff and visitors. Stay organized and improve efficiency with comprehensive statistics and modifications based on user feedback.

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UCL Services System Version 1.1: Streamlining Service Requests and Visitor Management

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Presentation Transcript

  1. UCL Services System version 1.1

  2. Services System • What is it? • Summary of changes • Usage statistics • Screenshots

  3. What is the Services System • Request and revoke services for existing Staff and Visitors • Replace current paper processes • Cross-departmental working • Record Visitors to UCL • Record personal information, name, address • Assign UPI • Duration • Request services for visitors

  4. Planned changes • New opening form • Summary information • Launch to either Service request or Create Visitor • Change to colour • Modification to request service form, services listed in a hierarchy

  5. 18 Service Requests 15 for IS accounts and WTS 2 for charged computer accounts 1 for email forwarding 43 Visitor records 6 Anatomy 2 Medicine 2 Mental Health Sciences 4 Primary Care 1 Human Resources 4 Earth Sciences 24 School of Public Policy Summary of usage statistics since 24 March 2006

  6. Usage Statistics • Departments registered but no records created: • Management Systems • Electronic and Electrical Engineering

  7. Usage statistics continued…

  8. New Opening form • Summary information • People organised by • Service Requests • Visitors • Visits • Staff • Student • Sort on any field

  9. Active Visitors • Visitors to department • Create new visitor • Update visitor details • Request services for the visitor

  10. Search screen, new layout

  11. Assign Service • Services • telephone • ID Card • Computer account • Library • Drop down list confusing to use • Now changed

  12. New assign service

  13. Revoke Service • Service Details • Revoke Service • Reason • Sent to service provider

  14. Create Visitor • Person details • Assign UPI • Contact details • Visitor record • Assign visitor role

  15. Visitor Role and Service Entitlement

  16. Plan

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