eCall: Car that can save your life PSAPs Expert Meeting on eCall

1. European CommissionDirectorate General Information Society and Media Unit ICT for TransportEmilio Davila Gonzalez • eCall: Car that can save your life • PSAPs Expert Meeting on eCall

2. eCall Rational: Road Safety in Europe (1) • The White Paper on European Transport Policy for 2010 • Goal: To halve number of fatalities by 2010 • Measures: • Shared Responsibility • Road Safety Action Plan (2003) • eSafety Initiative (2002) • Mid-Term Review in February 2006: • Still over 40.000 fatalities per year • Still over 1.7 million people severely injured in road accidents per year requiring urgent medical attention, many not know their position or may not be able to call

3. eCall Rational: Road Safety in Europe (2) EU 25, Source: CARE Database

4. The pan-European eCall (1) • Benefits identified by CGALIES • Identified as high priority by eSafety WG • Triggered automatically by the in-vehicle device or by vehicle occupants • Builds on the single EU Emergency number (112/ E112) • Creates a voice link to the closest emergency centre (PSAP) and sends data message (Minimum Set of Data) including accurate location • Challenges: • Pan-European interoperability • Building the location-enabled emergency service chain, including PSAP upgrades • Solving the business case for all stakeholders: users, automotive, telcos, insurance, emergency services

5. The pan-European eCall (2) • Reduction of average response time to the accident: • 50% in Rural Areas • 40% in Urban Areas • Reduction of accidents severity (Golden Hour) • 15% to less severe medical category • Annual lives saving • Estimated to be up to 2.500 in EU 25 • Costs savings (exceed many times needed investments) • Up to 26 billion Euro in EU 25 annually Sources: SEiSS Study, E-MERGE Project

6. Commission Actions Supporting eCall • 1st eSafety Commission Communication on “ICT for Safe and Intelligent Vehicles” • Establishment of the eSafety Forum and the eCall Driving Group • Support via the RTD Projects E-MERGE and RESCUE (Part of GST) and studies • eCall Toolbox under eSafetySupport • Visits to the Member States • Meetings with stakeholders: Automotive, Insurance, Telecom industries, PSAPs • 2nd eSafety Communication: Bringing eCall to Citizens (September 2005) Actions for MS –PSAPs-

7. eCall: Plan to succes

8. The eCall MoU The MoU aims at parallel commitment of all stakeholders towards full eCall Roll-Out: • The parties will actively contribute to development of implementation and business plans, and • Will define together an overall European work plan • Will work together under the eSafety Forum More than 60 signatures Including 7 MS, ACEA, ERTICO

9. The 2nd eSafety Communication Bringing eCall to Citizens • Adopted on 14 September, 2005 • Significant progress towards the full-scale roll-out of eCall has been achieved • But: Roll-out can be delayed if the national and regional governments do not invest in the necessary infrastructure for eCall

10. Actions for the Member States • The Member States should sign the eCall MoU • Lack of signatures threatens to delay the eCall implementation and weakens the commitment of industry • The Member States should promote 112 and E112 • the Member States should promote the use of 112 and take steps for accelerating the introduction of location information in their public wireless networks • The Member States should upgrade their PSAPs to handle location-enhanced E112 calls and eCalls • The infrastructure at PSAPs should be in place at the latest at the end of 2007 • The Member States should provide adequate location-enhanced emergency services and language support • For maximum benefit, the whole emergency chain should be upgraded

11. Promoting eCall • The Member States should set up national platforms for promoting eCall • The Commission will launch a promotion campaign on 112, E112 and eCall and organise conferences • The Commission will propose establishinga sub-group dealing with public safety and emergency communications • All stakeholders should support the work of the eSafety Forum and the eCall Driving Group • The European Standardisation Organisations ETSI and CEN, with the support of ITSSG should provide the necessary standards

12. PSAP organisation • USD: Member States shall ensure that calls to the single European emergency call number “112” are appropriately answered and handled…within the technological possibilities of the networks • MS should implement E112 if location available • eCall costs = Incremental cost on top of E112 • Different structures possible: • Centralised vs. regional, local • Direct reception of Emergency call by public organisation (PSAP1) then dispatched to emergency services vs. PSAP 1 Intermediate acknowledged private organisation then call passed to PSAP 2 (public) then dispatched to emergency services • All should use 112, only way to ensure pan-European service

13. eCall: PSAPs Requirements • Convened by NL, FI, UK PSAPs • Definition of eCall Performance indicators for PSAPs • It addresses: • Organisational • Network • Telecommunication issues • Open issues • Location accuracy • MSD content

14. eCall: Performance criteria • Convened by all stakeholders representatives • Definition of eCall Performance criteria • It addresses: • End 2 end criteria • Domain criteria • PSAP contribution needed

15. eCall: Standardisation • Communication IVS - PSAP: ETSI MSG + 3GPP • Cellular communication (GSM-3G) • + Data along with the voice Expected 2Q2006 Open issue: SIM/Not SIM • Application level: ETSI ERM TG 37 + ISO TC204 WG 16 + CEN TC 278 • MSD format • Future standardisation • Certification • PSAP common interface

16. eCall: Open issues • MS/PSAP issues: • Commitment of MS: Signature of eCall MoU • Necessity of upgrading PSAPs to deal with E112 • Completion of standardisation: SIM/Not SIM • Common Interface to PSAPs • Other issues • Privacy • Finalisation of the specifications • Positive business case (involvement of all stakeholders)

17. Next Steps (1) • The 2nd Commission Communication under discussion • European Parliament – TRAN Committee. Own-initiative report expected by 26th April 2006 • Discussion on the art. 29 Working Group on privacy • Opinion expected by end of April • Finalising the work of the eCall Driving Group • Final Report expected by end of May 2006 • Full-scale Benefit-Cost Study • “eImpact”. Started on 1/1/2006. Coordinator TNO • Extensive Field Tests, Further User Awareness and deployment actions under the eSafety initiative and i2010 • Studying the use of incentives as a way to have a positive business case • Workshop foreseen on 2Q2006

18. Next steps (2): PSAPs • Provide feedback on the PSAPs organisation in the MS and status of E112 implementation • Provide feedback on the upgrade plans and possible impact of eCall introduction • To comment the eCall PSAPs requirements document • To participate in the next meetings: • PSAPs meeting: Madrid 112. 16th March 2006 • eCall experts meeting: Budapest. 23rd March 2006

19. More information eSafety Mail Box: INFSO-eSafety@cec.eu.int Mailbox of the Unit: INFSO-G4@cec.eu.int eSafety Web-site:http://europa.eu.int/information_society/programmes/esafety/index_en.htm eSafety on CORDIS website: www.cordis.lu/ist/so/esafety/home.html eSafetySupport website (eCall toolbox) www.eSafetySupport.org