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This document outlines the crucial responsibilities of commissioners and administrators in ensuring effective governance and management within an organization. It emphasizes the importance of accountability, ongoing management of commissioners, and the balance of information for decision-making. Key areas include error identification, engagement structure, and the critical role of the board in providing value. The text serves as a guide for current and future commissioners, highlighting the best practices for recruitment, evaluation, and the avoidance of common pitfalls that can affect performance and organizational integrity.
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Commissioners’ Responsibility… Everything Administrator’s Responsibility… Everything that goes wrong
Administrator’s Responsibilities for Governance • Frequently “Errors of Omission” • Current Commissioners • Orientation • Annual Evaluation • Development/Education Plan • Budget
Administrator’s Responsibilities for Governance • Future Commissioners • Structure for Engagement (Identification) • Process for Recruitment
Administrator’s Responsibilities for Governance • Ongoing Commissioner “Management” • Information In (Balance of Extremes) • Information Out (Accuracy and Consistency)
Administrator’s Responsibilities for Governance • Does the Board of Commissioners Provide Value to the Organization?
Commissioners’ Responsibility for Management • Frequently “Errors of Commission” • Arbitrary Boundaries Between Governance and Management • Potential for Conflict is Tremendous
Commissioners’ Responsibility for Management • Hold Administration Accountable for Meaningful, Global Information • Financial • Customer (satisfaction and value) • Internal Processes (clinical and service quality) • Learning and Growth (workforce measures, strategic alignment)
Commissioners’ Responsibility for Management • Often Good Intentions, eg. Soliciting Public or Staff Input • But Taking to an Extreme • Violating “Chain of Command”
Commissioners’ Responsibility for Management • Performance Improvement Zeal • Infuse Themselves into the Process • Creating Implied Commitment
Administrator’s Responsibilities for Governance Rules of Thumb for Administrators: • Never take the Board for granted • Take responsibility for helping the Board provide value • Assist the Board to hold themselves accountable for their performance
Commissioners’ Responsibility for Management Rules of Thumb for Boards: • Hire the best Administrator • Hold him/her accountable for providing balanced, meaningful data • Keep him/her engaged