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Aspects of Practice Management

Aspects of Practice Management. Wesley S. Mullins, D.D.S. February 24, 2010. Topics Covered. New Patient Experience Aspects of Scheduling Patients Keys to Management Direct Composite Restorations. New Patient Experience. Source of New Patients

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Aspects of Practice Management

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  1. Aspects of Practice Management Wesley S. Mullins, D.D.S. February 24, 2010

  2. Topics Covered • New Patient Experience • Aspects of Scheduling Patients • Keys to Management • Direct Composite Restorations

  3. New Patient Experience • Source of New Patients • Every practice needs an influx of new patients • Average dental office attracts 24 new patients a month • Do not stop taking new patients • You will always thrive if you have new patients • Look at the area and where your new patients are coming from

  4. New Patient Experience • Reason to Attract and Retain • What is unique about the office? • What value can you instill in the patient? • Is the practice marketed well to attract patients?

  5. New Patient Experience • This Could be the Most Important Part of Case Acceptance • A Study Showed When the Doctor Sees the New Patient First, the Average Treatment Plan is $1800 vs. Hygienist at $400

  6. New Patient Experience • Where Does it Start? • The phone call • Team is key here • The second a new patient walks into the office, patients form opinions • Be easy-going and be likeable • Always determine patients’: • Wants, Needs, Desires and Circumstances

  7. Aspects of Scheduling • The Perfect Day • Every Dental Practice Dream • Good Production per hour • Adequate Time for Emergencies • Smooth Transition from Patient to Patient • Good Communication between TEAM members • Start and Finish on Time • Every Patient gets their checkbook out (Collections)

  8. Aspects of Scheduling • Requirements for Scheduling Patients • Excellent TEAM • Production-Driven Month • Established Time for Procedures • Scheduling for Treatment Chair Side • Doc’s do not Schedule • Phased Treatment Established in Chart • Quadrant Dentistry or Block Dentistry • Blocking for Emergencies and NPE

  9. Aspects of Scheduling • Know the amount of time needed for procedure • Do not cut yourself short • Open Schedule • Communication • Patient Flexibility • Patient Financially Ready • Overlap • How we do it • Color Coding • Scheduling of Emergencies

  10. Keys to Management • TEAM Based Management • Together Everyone Achieves More • Set Goals for Them • Be Critical • Never stop learning • Ask Them How You Can Help Them Better • Communication

  11. Keys to Management • Practice Management Numbers • Production – Actual Production produced by TEAM • Adjusted Production – Production minus any write-off (i.e. Insurance, Charity, etc) • Collections – Actual amount collected from Adjusted Production • Percent Collections Goal is 98%

  12. Keys to Managment • Practice Management Numbers • New Patients Seen • Claims Submitted • Statements Sent • Hygiene Production per Patient • Dr’s Production per Patient

  13. Direct Composite Restorations • Materials • Phosphoric Acid (Ultraetch)

  14. Direct Composite Restorations • Materials • Consepsis

  15. Direct Composite Restorations • Materials • Composite Polishing

  16. Direct Composite Restorations • Materials • Isolation

  17. Direct Composite Restorations • Preparation

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