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As we navigate a world of IT abundance, the landscape of services is fundamentally shifting. The Service Futures SIG aims to explore how services are perceived and delivered, focusing on the intersection of business and technology trends. Our objectives include sharing insights on the drivers of change, implications for organizations, and proactive strategies to shape desired futures. We will outline challenges such as the need for more information with less time, and the desire for secure, high-quality services. Join us as we define key areas of focus and collaborate on future innovations.
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Services Futures SIG Charlie Bess – HP (Chair)
Service Futures SIG Position Statement • As we enter a world of IT abundance Services will fundamentally shift -- how services are perceived and delivered will change • Value is generated where the business and technology trends intersect • Areas of conflict in requirements are where innovation will take place
Service Futures SIG Objectives • Share perspectives on: • The drivers of change • The implications on for organizations and their offerings • What can be done to create the desired future instead of respond to it • Define a range of possible outcomes and implications for members • Enable members with information and opinions
Service Futures SIG Challenges • More information, less time • More devices, greater consistency • Secure, collaborative • Low cost, high quality • Control, flexibility
SIG Scope and Areas of Focus • Macro framework • Business Megatrends for Services space • Technical Drivers for change • Future State • Industry view • Horizontal segment view • Operational assessment • Gap Analysis • Validation of past performance • Predictions for the coming year
Next steps • White Paper for this SIG • Needs SMEs for Panel/workshop/etc. • Define 4-5 major areas with sub topics • Invite other team members • Define futurist resources and collaboration sites, or create them if they do not already exist