June 2012

1. June 2012

2. Earn 1 raffle ticket (10 points) - for bringing in supplies for hygiene kits (TRAVEL SIZE: tooth brush, shampoo, conditioner, razors, shaving cream, hair brush, tooth paste, etc.) They will be speaking with us on Thurs, June 14th! Earn 1 raffle ticket for bringing in 15 advertisements (for companies that we sell: DISH, Time Warner, DirecTV, ADT, Charter, Verizon, etc.) June 2012 ALL TEAM |MEETING RECAP

3. Successful sales people know to focus more on the customer than on the product or service they are trying to sell. People buy from people. The initial key is to identify the specific buying styles of individual prospects and customers. Once a person's buying style is recognized, the sales person can then introduce products and services appropriately using value statements and questioning strategies that uncover the real, though often hidden, needs and buying criteria of the individual. June 2012 ASKAND YOU SHALL SELL

4. Just as you're getting used to dealing with Generation X, along comes the next demographic group. Generation Y, as some call it, is composed of those born after 1977. What are they looking for from their employers? Here's how Generation Y college students answered one survey when asked what they wanted in their first jobs: A fun work environment Growth opportunities Competitive salary A wide range of projects to work on Good benefits, including healthcare, profit sharing, and 401(k) Opportunities to learn and develop new skills, paid for by the company Travel opportunities Flexible work schedules June 2012 GENERATION X vsGENERATION Y

5. Whether born in 1950 or 1980, when people are happy at work,they are more productive and engaged about the well being of the company. The goal as a company is to have customer service that is not just the best but legendary. (Sam Walton, Founder of Wal-Mart) Your most unhappy customers are your greatest source of learning. (Bill Gates) It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. (Charles Darwin) It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. (Henry Ford) Well done is better than well said. (Benjamin Franklin) Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.(Ross Perot) Kind words can be short and easy to speak, but their echos are truly endless. (Mother Teresa) If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. (Jeff Bezos, CEO Amazon.com) In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store. (Giorgio Armani) The customer experience is the next competitive battleground. (Jerry Gregoire, CIO, Dell Computers) Customer satisfaction is worthless. Customer loyalty is priceless. (Jeffrey Gitomer ) Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. (Peter Drucker) To understand the man, you must first walk a mile in his moccasin. (North American Indian Proverb) Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. (Donald Porter, V.P. British Airways) Good service is good business. (Siebel Ad ) June 2012