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Connections a simple how to guide

This how-to guide provides step-by-step instructions for fostering connections and building customer relationships using the CHIME Boot Camp model. Learn how to identify key relationships, assign team members, prioritize strategies, provide high-touch customer service, and follow up on action items to ensure success. Repeat the process annually for continued improvement. Everyone must participate, especially leaders! Speak with your hospital leadership, choose registration tools, schedule registration, shadow for 4 hours, set up interactive feedback site, and send thank you notes.

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Connections a simple how to guide

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  1. Connectionsa simple how to guide • Everyone must participate, especially you the leader • Speak with your hospital leadership and identify points of contact • Decide on a tool to use for registration and documents • Develop a schedule and begin registration into clinical areas • Allow employees a choice according to their interest such as ED, OR, Lab, Nursing, Pharmacy, etc. • Spend a minimum of 4 hours shadowing • Set up an interactive site to have employees post feedback on their experience • Follow up immediately on any items clinicians need help with • Send thank you notes to all clinicians involved • Repeat annually CHIME Boot Camp

  2. Customer Relationship Managementa simple how to guide • Identify all critical relationships • Assign team members to visit each person quarterly • Priorities: • Develop relationships • Understand strategies • High touch customer service • Use tool to gather and communicate results of meetings • Follow-up immediately on action items • Repeat CHIME Boot Camp

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