Microsoft Operations Framework (MOF) 4.0

1. Microsoft Operations Framework(MOF) 4.0 Introduction to MOF 4.0 —A Comprehensive IT Service Lifecycle microsoft.com/MOF

3. What’s Included in This Presentation

4. MOF 4.0 Defined • In this section, you’ll learn: • Key featuresof MOF 4.0 • How MOF reduces ramp-up time • About MOF’s compatibilitywith other frameworks • What makes MOF so accessible • How MOF fits into the big picture

5. What Is MOF 4.0? • Readily available (free) guidance for the full IT service lifecycle • Immediately applicable framework for continuous improvement • Leverages existing resources within your organization (certification available, but not required) • Scalable to your modifications and reusable to ensure best-fit scenarios for your organization

6. Reduce Ramp-up Time MOF 4.0 is: • Manageable and immediately applicable • Designed to be digestible • Question-based for customization and checklists • Usable in pieces—apply the sections that work for you!

7. Inclusive Framework • Industry best practices backed by Microsoft • Compatible with other frameworks • Supports ITIL, COBIT, and ISO 20000 • Core content is technology-agnostic, developed to work with what you already have, not sell you something new

8. MOF 4.0 Is Designed to be Practical, Understandable, and Concise • Phases describe goals, • activities, and accountabilities • of each part of the IT service • lifecycle • - Plan, Deliver, and Operate phases are supported by the Manage layer • Service Management Functions • (SMFs) provide the details of • the major activities in each • phase • Management Reviews are • integrated in the phases

9. Goals and objectives: ISO 20000 Management perspective: COBIT MOF in Context Process description: ITIL v3 Industry Standards Process guidance: MOF 4.0 MOF 4.0 Guidance Solution Accelerators Concepts, Practices Control Frameworks System Center Processes + Guidance + Tools (for Specific Scenarios) Infrastructure Automation Community

10. Lifecycle Phases • In this section, you’ll learn: • How management reviewsdrive clarity • Elements of the Plan Phase • Elements of the Deliver Phase • Elements of the Operate Phase • Elements of the Manage Layer

11. Management Reviews Drive Clarity • Provide checkpoints and connections between phases • Ensure business objectives are being met and the service is on track

12. Plan Phase • The Plan Phase provides guidance on how to plan for and optimize an IT service strategy

13. Deliver Phase • The Deliver Phase helps IT professionals more effectively design and deliver IT services, infrastructure projects, or packaged product deployments

14. Operate Phase • The Operate Phase helps IT professionals efficiently operate, monitor, and support deployed services in line with agreed-to service level agreement (SLA) targets

15. Manage Layer • The Manage Layer establishes decision-making processes and the use of risk management, change management, and controls throughout the IT service lifecycle

16. Governance, Risk, and Compliance (GRC) • In this section, you’ll learn: • What guidance MOF offers • How to connect Governance, Risk, and Compliance • What MOF GRCdoes for you

17. Governance GRC Guidance Compliance Risk Management Directives, Policy, Controls More Prescriptive

18. Connecting Governance, Risk, and Compliance Governance Addresses strategic planning, business/IT alignment, policy creation, and vision setting Risk trade-off decisions Compliance with governance rules Who decides, and process to follow Risk tolerance rules Risk Addresses system threats, system vulnerability, protection of IT assets, and risks to management objectives Compliance Addresses adherence to laws, regulations, policies, standards, best practices, and frameworks Risk trade-off decisions (how they were made) Impact of not complying

19. Make MOF GRC Work for You Features: • Specific goals, outcomes, and measures in each SMF • Clearly identified accountabilities and role types for each SMF • Objectives, risks, and controls outlined for each phase • Management reviews function as management controls Benefits: • Clearly established accountabilities • Effective risk management • Compliance with policies, laws, and regulations

20. Training • In this section, you’ll learn: • Why and how to get training • What the Foundations Training offers • What certification means • Where to learn more

21. MOF 4.0 Training and Certification Sources for MOF 4.0 Training Through Microsoft Microsoft Services training • Microsoft Operations Framework (MOF) Foundations 4.0 Workshop • Visit the Premier Support Web site at www.microsoft.com/premiersupport and contact your local Microsoft Sales officeat http://www.microsoft.com/microsoftservices/en/us/contact.aspx for more information Additional Sources EXIN training partners • Information on training by EXIN certified partners on the EXIN website at www.exin.org

22. MOF 4.0 Training and Certification • Introductory, 2-day course designed to teach the key elements of MOF • Prepares students to take the separately available MOF Foundations certification exam MOF 4.0 Foundations Training

23. MOF 4.0 Training and Certification MOF Certification • Foundation Certificate in Microsoft® Operations Framework V 4.0 (MOFF.EN) • For certification and exam information, see the EXIN website at www.exin.org Helpful links • MOF Exam Requirements: www.exin.org/exams/exam-program.aspx • MOF Exam Preparation: www.exin.org/exams/exam-preparation.aspx • EXIN Exam Registration: www.exin.org/registration.aspx

24. Get MOF. Get to Work. • In this section, you’ll learn: • Where to start • How to make MOF your own • Ways the MOF Online Forumcan benefit you • What additional materialsare available

25. Where to Start • Read Getting Started with MOF • Read the MOF Overview and Phase Overview documents (Plan, Deliver, Operate, and Manage) and MOF Management Reviews • Plan your MOF implementation • Start with a small area of concern for your organization • Read the associated SMFs • Try one or two activities to make incremental improvements • Add more activities for continued progression and improvement

26. Make MOF Your Own • Customize using activity tables and key questions • Cut and paste to make your own guides • Insert job aids from the community • Brand with your company’s logos and vision MOF works for all IT organizations – small or large

27. MOF on the Web A Service Management Community • Vision • Develop a thriving, engaged community to extend service management knowledge and evolve best practices in real time • Community Benefits • Contribute and be recognized • Interact with Microsoft and industry experts • Share/discuss with your peers • Find training, samples, and job aids • Stay on the leading edge • http://forums.technet.microsoft.com/en/MOF4/threads • www.microsoft.com/MOF

28. Additional Materials • Download core guidance, extended guidance, job aids, and technical library at: www.microsoft.com/MOF • MOF 4.0 Pocket Guide available through Van Haren Publishing: www.vanharen.net • Training and Certification: www.exin.org • Have an idea for more – let us know! Email: MOFpm@microsoft.com

29. www.microsoft.com/MOF