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RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram

1. 2. Supplier required to send Drop Confirmation to Distribution Company. RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram. Document 06-5J. Customer. Supplier receives Drop Request. Account identity confirmed (??). Yes. No. No. Yes. Supplier

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RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram

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  1. 1 2 Supplier required to send Drop Confirmation to Distribution Company RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Document 06-5J Customer Supplier receives Drop Request Account identity confirmed(??) Yes No No Yes Supplier sends Drop Confirmation to Distribution Company Supplier sends Drop Rejection to Distribution Company (??) (??) (??) Supplier Distribution Company receives Drop Rejection Distribution Company receives Drop Confirmation Distribution Company sends Drop Request to Supplier Distribution Company

  2. 3 Yes Supplier sends drop confirmation letter to Customer (??) Supplier required to send drop confirmation letter to Customer (??) 1 No further action required Supplier No RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Document 06-5J No further action required No further action required No No Customer permitted to Rescind Drop (??) Customer receives drop confirmation letter(s) Yes Customer wants to Rescind Drop Yes Customer Distribution Company sends drop confirmation letter to Customer (??) Yes Distribution Company required to send Drop confirmation letter to Customer (??) No No further action required 2 Distribution Company Revised 8/212006

  3. 3 4 Customer contacts Supplier or Distribution Company to rescind Drop Distribution Company sends Reinstatement Rejection to Supplier No Distribution Company receives Reinstatement Request Yes Account identity confirmed(??) RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Document 06-5J Customer notifies Distribution Company to rescind Pending Drop and maintain the relationship with this Supplier (??) Distribution Company Customer notifies the Supplier to rescind Pending Drop (??) Supplier Customer Supplier sends Reinstatement Request to Distribution Company Supplier receives Reinstatement Rejection Supplier receives Reinstatement Confirmation Supplier Distribution Company processes Reinstatement Request and sends Reinstatement Confirmation to Supplier Distribution Company

  4. 4 Supplier required to send Reinstatement Confirmation to Distribution Company Account identity confirmed(??) RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Document 06-5J Customer No further action required Supplier receives Reinstatement Request No Yes Yes No Supplier sends Reinstatement Confirmation to Distribution Company Supplier sends Reinstatement Rejection to Distribution Company Supplier Distribution Company processes the Customer’s Rescission request (??) Distribution Company sends Reinstatement Request to Supplier (??) Distribution Company receives Reinstatement Confirmation Distribution Company receives Reinstatement Rejection Distribution Company

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