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THE RED ROCKET SHOW WITH YVONNE ODONKOR. The Impact of Technology on Communication in the Workplace. Red Rocket Team. Dr. Katrin Stockmayr. Mr. Adam Stilson. Ms. Luiza Dragon. Ms. Joanna Regula, esq. Professor Robin Gairey Ph.D. Mr. Stephen Goyer M.A.Sc. Effective communication.
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The Impact of Technology on Communication in the Workplace Red Rocket Team
Effective communication • 3 major functions: • Ensures the best possible quality standard • Helps generating new ideas • Ensures that staff work well together and understand the organization’s objectives
Levels of communication in organizations • Organizational Communication • Mass Communication • Small-group Communication • Interpersonal Communication • Public Communication • Intrapersonal Communication
Technology can be frustrating • http://www.youtube.com/watch?v=8ozm_uvea3k
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Advantages/Disadvantages • Then • Interpersonal relationships meant more • -People used to work 9-5 • More face time with employees • More time to think • Now • -Things move faster now • -Collaboration is easier • -Workers can be mobile • -Less time spent on administration
Decipher the SMS (3) At dis mo n tym 5 M ppl r havN dinner.50 M ppl r drinkN cofy. 100 M ppl r zzz
The meaning and depth being lost when communicating through various technological channels And now the WWW and …. What is worse we did not fix it… but We understood… Why is language important to Information Technologists? Back then….
Lost in Translation • http://www.youtube.com/watch?v=rD4roXEY8hk
Depersonalization of Relationships • Greater physical separation leads to professional isolation. • Communication more automated and shallow • Traditional office dramatically changed • Lack of face to face interaction decreases interpersonal interaction which leads to diminished personal bonds
Depersonalization of Relationships Greater physical separation leads to professional isolation. Communication more automated and shallow Traditional office dramatically changed Lack of face to face interaction decreases interpersonal interaction which leads to diminished personal bonds
Laurier Study Laurier University providing all MBA students with BlackBerrys to revolutionize business education and develop a deeper and more relevant educational experience by keeping everyone connected.
New Problems Technology brings • http://www.youtube.com/watch?v=3qqCwnSUwC0
Generational Barriers at Work The LexisNexis Technology Gap Survey was conducted to show how technology etiquette barriers impacted the workplace. Between Boomers (age 44-60), Generation X (age 29-43) and Generation Y (age 28-youger).
Generational Barriers at Work Over 2/3 of Boomers agree that PDAs and mobile phones contribute to a decline in proper workplace etiquette. Less then half of Gen X workers agree that a laptop or a PDA in an in-person meeting is “distracting”. Only 17% of Boomers believe that laptops and PDAs are “efficient” in an in-person meeting, compared to more then 1/3 of Gen Y workers. 28% of Boomers think blogging about work-related issues is acceptable, while 40% of Gen Y workers do.
Benefits of Technology “Masspersonal” – convergence of mass media and interpersonal communication People choose the best communication channel to best reach other people Advances in technology have made it easier than ever to use many different channels
Benefits of Technology Technology actually improves interpersonal skills Helps with group forming and storming stages Media Richness theory- A look at different technologies and how they affect interpersonal communication.
CONCLUSION Effective communication Then and now – technology in the workplace Communicate should be clear and effectively as to not get lost in translation. Ways in which technology has isolated people and depersonalized relations. Technological barriers between generations in the workplace Positive impact of technology on interpersonal communication
Questions? Thank You