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A set of rules and policies which the company and its employees constantly follow in order to deal with clients and to maintain a satisfactory user experience by them is considered as customer services.
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The Importance of Customer Services A set of rules and policies which the company and its employees constantly follow in order to deal with clients and to maintain a satisfactory user experience by them is considered as customer services. This revolves around everything whether the customer got trouble finding a parking slot, how the customers were entertained and greeted, up to the genuine concerns about the quality of product and how to resolve an underlying complaint and backing up the company’s product. This extensive field of customer services is always a priority for the companies to set straight as it portrays the ultimate brand image of the company and also directly influences customer retention or decline. All over Canada, companies spend a fortune in order to invite new customers to their doorstep and promote their products and services and finally making a breakthrough. However, the costs involved in sales and marketing is significantly more than providing after sales services which is a major domain of customer services. The biggest challenge for any company is to induce brand loyalty for customers by giving them exceptional services even after they bought the product. This makes your brand favorable and reduces the risk of new entrants and new products significantly since your customers are pretty much satisfied with your brand. The Potential of Customer Services as Career in Canada Amongst the top career choices present in Canada, customer service is ranked amongst the 15 and therefore considered lucrative as well as career building jobs in the service sector. The customer service
jobs relate to pursuing customers, other businesses, or a community as a whole to be satisfied with the company’s product and services and hence, do not switch to competitor’s products. The salary range for entry level candidates for this field is somewhere around CAD 30,000 to CAD 50,000 and the more focus is on soft skills such as ethical use of language, soft tone, problem solving skills, calmness, and dealing with extreme conditions and not panicking. Most of these jobs involve call centers where workers have to deal the customers over the phone but many involve troubleshooting in person. Canadian Job Search Engines and Platforms There are many websites in Canada which provide a platform for job searchers and many third-party human resource management companies as well actively providing opportunities to all of Canada. However, they are mostly considered ineffective and according to popular vote, CatchFree.ca is a leading classifieds site in Canada providing opportunities for staffing and employment including accounting, execution, child care, hospitality, house keeper, cleaning, construction, security, driver, labor, supervisor, web & graphic design, computer programmer, system analyst, health care, salon, office staff, sales person, tutor, media, gardener, and other related jobs. CatchFree.ca is an extensive website with hundreds of thousands of visitors every day and is one of the most effective classifieds sites bringing immediate results for both employees and employers. Visit CatchFree.ca now and explore through Canada’s biggest job pool.
