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Persidangan Pengurusan Pendidikan Persatuan Pengetua Sekolah Menengah Sarawak Ke 40. The voice of Leadership: How Leaders Inspire influence and Achieve Results Dr . Antony Hii 24 June 2014. Speaker Dr. Antony Hii , an active educator and professional HRD consultant and Trainer .
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PersidanganPengurusanPendidikanPersatuanPengetuaSekolahMenengahSarawakKe 40 The voice of Leadership: How Leaders Inspire influence and Achieve Results Dr. Antony Hii 24 June 2014
Speaker Dr. Antony Hii , an active educator and professional HRD consultant and Trainer . • MBA, Oklahoma City University • Doctorate of Education (HRD) The George Washington University, USA. • Leadership Development Program, Harvard Business School, USA Membership • World Institute of Action Learning, USA, • International Association Management Association, United Kingdom • Singapore Institute of Management and Malaysian Institute of Management. • Member of Society of Engineers, UK . • Working Experience • One of the Founders of InstitutTechnologiPertama（ITP）and KolejAman • Founder & CEO of KolejBersatu Sarawak (UCS) • President & CEO of Intishanghai Education Consultancy, China PRC • President and CEO of Kolej IBS in Miri, Sarawak.
PersidanganKebangsaanPengurusanPendidikanPengetuaSekolahMalaysia Ke-53 The Transformation of Managers and Associates April 2014
Strong leadership is the backbone of an organization Studied by Ken Blanchard (2003 -2006)on 2004 respondents
(Most critical leadership skill) 1. Communication/listening 43% 2. Effective management skills 17% 3. Emotional intelligence and empathy 15% 4. Values and integrity 8% 5. Vision 6% 6. Empowerment 6%
(Biggest mistake leaders make when working with others) • Inappropriate use of communication or listening 41% 2. Under- or oversupervising, direction, or delegation 27% 3. Lack of management skills 14% 4. Lack of support/inappropriate support 12% 5. Lack of accountability 5%
(The top five things leaders fail to do) • Failing to provide appropriate feedback (praise, redirection) 82% • Failing to listen to or involve others in the process 81% 3. Failing to use a leadership style (oversupervisingor undersupervising) 76% 4. Failing to set clear goals and objectives 76% 5. Failing to train and develop their people 59%
What is Transformational Leadership? • Communicate the goal's importance and purpose • Inspiring, Influencingfollowers to put the organization's or team's interests ahead of their own • Motivating followers' higher-level needs
Research Study On Transformation Leadership Styles Dr. Antony Hii, April 2014
How to develop your Idealized Influence & Inspirational Motivation Style?
TWO Critical Skills 1. Communication, Charismatic Skills 2. Influencing, Inspiring Skills
Case Study MH 370
Case Study • PM - announced that MH370 ended its journey in the southern Indian Ocean. • MAS - issued a statement saying that there were no possible survivors. • Acting Transport Minister - the plane did not crash, and that there was hope of finding survivors. • Acting TM: Calling the tragedy a 'blessing in disguise'. • PM: Learning -we did not get everything right as the country had been focusing on finding the aircraft and -did not prioritise communications in the first few days after the aircraft was found missing
Case Study What goes wrong? • Breakdown in communication • No clear communication structure. • Lack of purpose. A plan in disarray. • Anybody who is somebody has something to say. • They have not been speaking with one voice. • Broken all the rules of how to do it. • “Yelling like an uncoordinated choir and lead to confusion.” • Unkind words are used to describe not only the investigators, but the government and ultimately the country itself.
A. How to Improve Leadership Communication? • Role • Drivers • Jo-Anne Facey, CEO, Mercer Human Resource Consulting, 2006
Leader’s 3 roles of Communication Communication System (Role 1: Leader as Infrastructure Builder) Communication Planning (Role 2: Leader as Strategist) Communication Delivery (Role 3: Leader as Communicator)
Role 1: As a communication infrastructure builder • Build organizational culture; • Develop Current communication climate; • Integration of communication with other human resources practices. Role 2: As communication strategy, the leader should: • Develop a clear, consistent message that is meaningful to the stakeholder; • Select and use appropriate communication channels; • Measure the effectiveness of the communication effort and adjust the strategy as necessary.
Role 3: As communicator, • presentation skills, asking effective questions • listening skills, facilitation and problem solving • conducting high impact conversations • coaching and mentoring skills (one-on-one communication)
Drivers of effective communication
LILI • Leading, L • Involving, I • Listening, L • Informing, I
Most Error in corporate Communication • Informing?? . - only a fraction of the communication equation. • only inform = fail to deliver results.
The leader must know and understand his or her audiences and their information needs. • Listening to and involving stakeholders in decisions provides invaluable input and feedback. • Leading by example, 'walking the talk', sets a powerful behavioural model of commitment, and • Informing by sending a clear message in times of change.
B: Influencing • Job of Principals • How Difficult to get people’s help, when you have no direct authority over them? • How you get information or support who didn’t want to help you?
B: Influencing • Why influence is important? • What influence will achieve? • How influence works?
Power of InfluencingNielson Trust in Advertisement Report1.Recommendation from people I know 84%2. Branded Websites 69%3. Consumer opinions posted online 68%4. Editorial Content eg. newspaper articles 67%5. Ads on TV 61%6. Ads on Newspaper 61%7. Billboards and other outdoor advertising 57%
Case Study: Michael Jordan, (Great Influencer) Coach: Phil Jackson
Who is an influencer? Michael Jordan • Highest Score of average 30 points per game. • 6 Time NBA Champion. • One of 50 Greatest Players in NBA History • Two-time Olympic gold medalist (1984, '92); • Chicago Bull & Washington Wizards
Discussion: Role play • Mark works in the accounting department in his organization. • He is implementing a new software package that will streamline the collections process, eliminating several unneeded steps. • He needs help from his colleague, Rob, to solve a problem. • Rob has exactly the expertise Mark needs. • The problem is that Rob is extremely busy with his own projects, and has so far been unwilling to help. • So, Mark uses the Influence method to get the work done
Influence Model “Influence Without Authority. IWA” (Allan Cohen + David Bradford , 2005 )
Assume ALL are potential Allies • don't write anyone off, even those “difficult people” • looking at individual as a potential ally.
Clarify your Goals and Priorities • Why you are trying to influence this person? • What is it you need from them/ • What is your primary and secondary goals?