Motor Vehicle Division Driver and Identification Services

1. Motor Vehicle Division Driver and Identification Services Denise Said and Julie Johnson

3. Iowa Code & 28E Agreement Iowa Code • 321M County Issuance of Driver Licenses 28E Agreement • Revised and signed in 2017

4. Annual Review Requirements • Conducted annually • Prepared in January • Presented to Treasurers in February – face to face meetings County Liaison Responsibility • Oversight of the Driver Process • Tracks progress and errors throughout the year • Ensures compliance

6. County Issuance Staff Requirements Work Email Address • Share with DOT & County Liaisons • Several programs utilize email address

7. County Issuance Staff Requirements Password/User ID Sharing • Prohibited from sharing passwords • Work must be done under own User ID

8. Confidentiality and Security Awareness Driver Privacy Protection Act (DPPA) of 1994 • Federally Mandated under 18 U.S. Code § 2721 • Personal Information cannot be released to the public • Secure any documents containing personal information

9. Confidentiality and Security Awareness Security Awareness • Locking computer when leaving work station • Not allowing staff to issue under others’ User IDs • “Do the Right Thing” video

10. Integrity State Issued Driver Licenses are a Breeder Document • Opens avenues for goods and services • Ability to open bank accounts, secure loans, board commercial aircrafts, purchase alcohol and tobacco, etc. • Ensuring identity is essential • Identity theft, sanctioned drivers sharing the road, etc. • 9-11 flight • Students boarded airplanes with state issued credentials, under false identities

11. Accounting Daily Deposit • Nightly consolidation and sweep to the bank • End of Day Reports • Track license retention • Track over/short for state auditors, etc. Overages and Shortages • Bank what you have

12. Driver Specific Duties Ensure Identity • Specific documents required • Real ID compliant state Mobility • Getting you there, safely Ensuring Highway Safety • Only safe drivers are licensed after demonstrating skills and abilities

13. Driver Specific Duties, cont. Issuance • Driver Licenses and Identification Cards • Different Classes, Restrictions and Endorsements Standardized and Uniform Testing for All Applicants • Knowledge Test • Behind-the-Wheel Driving Tests • Vision Screening

14. Driver Specific Duties, cont. Re-Exam Requirements • Retesting applicant skills and abilities due to • Officer Request • Physician Request • Citizen Request • Fatal Accident • Driver Condition Accident Involvement • Accident – Driver Over 65 Years of Age

15. Driver Specific Duties, cont. Line Drive Requirements • Customer appears at the office with a mobility or cognitive concern

16. Driver Specific Duties, cont. Medical Reports • Driver has a medical condition which would impair their driving ability • Any medical condition that could affect the driver’s ability to control the vehicle safely • Specific conditions could be, but are not limited to • Loss of Consciousness • Loss of Voluntary Control • Epilepsy, Diabetes • Parkinson’s, Alzheimer's • Sleep Apnea, etc.

17. Driver Specific Duties, cont. Vision Reports • Customer is unable to obtain an acceptable vision reading in the station, refer them to a vision specialist • Low vision customers requesting limited driving due to conditions such as • Macular Degeneration • Glaucoma • Retinal Detachment • Diabetic Retinopathy, etc.

18. Driver Reference Material Code of Iowa & Administrative Rules • Driver Code - IAC 321.174 • Administrative Rules - 761-600.1 Examiner Manual is found in ARTs • Breaks down the Iowa Code and Administrative Rules into layman's terms On-Line Manual is found in ARTs • Tells you what buttons to push

19. Training Requirements Required to attend DOT Sponsored Trainings • 28E Agreement and Iowa Code • Reimbursement Process • Training Calendar – Coming Soon!

20. County Liaison Oversight County Liaisons • Nine throughout the State • Liaison roles and responsibilities • Expectations, partnership and relationship • Julie and Denise Roles

21. Folders Information Included • MVD Contact Information • MVD Who’s Who • Oversight Map • Copy of 28E Agreement (New Treasurers only) • Copy of Annual Report • County ‘Who gets What’ • DPPA – Privacy Act Agreement for Request of Motor Vehicle Records

22. On-Boarding Process New Team Members • Contact your County Liaison • Current process will be changing/improving Training Questions • Email MVD.EdandInfo@iowadot.us

23. Contact Information Julie Johnson Denise Said julie.johnson@iowadot.usdenise.said@iowadot.us 515-357-7900 563-212-0485 Angie Maxwell Mindi Nguyen angie.maxwell@iowadot.usmindi.nguyen@iowadot.us 515-509-3350 515-237-3121 Brandie McCuen brandie.mccuen@iowadot.us 515-237-3200

24. Questions? Thank you!