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GTCC Compliance Management

GTCC Compliance Management Ken Hennessy and Rich Sly GSA SmartPay Training Forum July 16-18, 2019. Agenda. What is Misuse Finding Misuse Case Management Responses to Misuse Reporting Resources. What is Misuse?. Policy Violations of the DoD GTCC Regulations Abuse Third Party Theft

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GTCC Compliance Management

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  1. GTCC Compliance Management Ken Hennessy and Rich SlyGSA SmartPay Training ForumJuly 16-18, 2019

  2. Agenda • What is Misuse • Finding Misuse • Case Management • Responses to Misuse • Reporting • Resources

  3. What is Misuse? • Policy Violations of the DoD GTCC Regulations • Abuse • Third Party Theft • Accidental Card Use • Personal Use • Non-travel activity • Local purchases • Unofficial personal items and services

  4. How to find Misuse? • Visa IntelliLink • Analytics Page • Citi Manager / Transaction Management • Citi Reporting • Account Activity Text Report • Declined Authorization Report • DTS Traveler Status Report

  5. IntelliLink Rules – DoD System Rule • Accounts with questionable history and/or high predictor score • All ATM withdrawal transactions • Blocked MCCs • Cash withdrawal with no associated Travel • Casino-Gaming-Lottery Transactions • DoDIG List of Adult Establishments (4) • Local Transactions Rule (within 50 miles) • Operation Nightclub • Public Law 112-194 GTCC Abuse Prevention Act of 2012 (w/ATM) • Restaurant/Bar multiple charges over 100 in 7 day period • Transactions over $200 at drinking places • Weekend Purchase Activity

  6. IntelliLink Analytics • DoD Requirement • Automatic for cases in IntelliLink • Create cases in IntlliLink • Load non-IntelliLinkcases in IntelliLink • Quarterly request for statistics for non-IntelliLink cases

  7. IntelliLink Transaction Search

  8. IntelliLink Transaction Search – Advanced Options

  9. Citi Reporting – Account Activity Text Report • Displays all transaction activity for a specified billing cycle • APCs use it to review a minimum of 10% of transactions to ensure no misuse

  10. Citi Reporting – Declined Authorization Report • Lists all account transactions presented for approval that were declined; includes the decline reason, and type of attempted purchase • APCs and CPMs use it to identify attempted potential misuse, abuse, and/or fraud

  11. DTS Traveler Status Report • Request from the DTA • Lists cardholders’ travel status • Compare with the Account Activity Report or Transaction Search to determine if GTCC transactions were related to official travel • Note: not all travel is processed using DTS

  12. Case Management • Compliance Module in IntelliLink • Creating Cases • Analytics Page • Predictor Score Tab • Transaction Search • Monitoring Cases • Dispositioning Cases • Compliance Reports • Manual Process from GTCC Regulations

  13. APC Response to Suspected Misuse • Ask the cardholder • Email/phone • See Annex 8 of GTCC Regulations for sample notification • Notify the supervisor/commander • Conduct a review of past transactions • Monitor the cardholder more closely • For repeated cases of misuse, deactivate the card when not in a travel status • Notify the “gaining” APC when a cardholder transfers

  14. A Supervisor/Commander Response to Misuse • Determine severity of misuse (minor, major, critical) • Oversee the inquiry/investigation into the potential misuse • Initiate the inquiry and apoint an investigating officer • Elevate as required • Take corrective action • Administrative/disciplinary • Refer cardholder to employee assistance programs as needed • Gambling/financial assistance • Monitor cardholder more closely

  15. Reporting • DoD Requirement • Automatic for cases in IntelliLink • Create cases in IntlliLink • Load non-IntelliLink cases in IntelliLink • Quarterly request for statistics for non-IntelliLink cases

  16. Resources • GTCC Regulations • Joint Travel Regulations • Authorized travel expenses • APC Guide • TraX Training • Travel Card Program Management (APC Training) • Managing Misuse for DoD Management Officials • Citi Learning Center • IntelliLink Training • Reporting Tool Training www.defensetravel.dod.mil

  17. Questions

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