1 / 21

Skills to Succeed Learning Exchange Overview

Skills to Succeed Learning Exchange Overview. September 2017. Organization Background. Can you tell us about your organization, programs and beneficiaries ? What is working well with your current skilling programs? What are some challenges you are facing? Reach, Format and Content

celestine
Télécharger la présentation

Skills to Succeed Learning Exchange Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Skills to SucceedLearning Exchange Overview September 2017

  2. Organization Background Can you tell us about your organization, programs and beneficiaries? What is working well with your current skilling programs? What are some challenges you are facing? Reach, Format and Content What are your greatest skill gaps? Do your beneficiaries have access to computers or smartphones for online learning? How many people would you like to reach? What goals do you expect to achieve through your skilling programs?

  3. By the end of fiscal 2020, we plan to equip more than 3 million people with the skills to get a job or build a business. Our Skills to Succeed Commitment 3+ years ago Courses and curricula custom-developed for individual non-profit partners and programs 3 years ago Existing courses and curricula brought together via the Skills to Succeed Learning Exchange (LMS) Today Robust, cohesive, easy-to-use curricula delivered via the S2S Learning Exchange

  4. Learning exchange at a glance Used by 54 Partners with multiple locations, multiple programs, and varied audiences: 47,627 online courses completed by Launched in April 2014 Opportunity Youth Homeless Youth High School Students Community College 4-Year College Students Recent Immigrants Unemployed Adults Formerly Incarcerated Women’s Shelter Veterans 6,045 learners Highest Usage Online Courses Part of our Skills to Succeed commitment and available at no cost to our nonprofit partners Teamwork and Collaboration Time Management Positive Attitude Networking Interviewing Skills Resume and Cover Letter Writing Listening Professionalism in the Workplace Integrity Tracking your Tasks 116 online and smartphone courses and resources 73 workshop modules Target Annual Users per Organization: Minimum: 100 Maximum: None As of 8/31/17

  5. Foundational Skills Career Planning and Job Search Professional Skills • Math / Reading / Critical Thinking • Core Skills Mastery • English as a 2nd Language • English as a 2nd Language • GED • GED Preparation • Typing • Typing • Digital Literacy • Tech and Media Literacy • Technology Tutorials • Microsoft Office Tutorials • Digital Literacy (Enhanced) • Computer Basics • Windows Basics • Internet 101 • Internet Explorer • Google Chrome • Microsoft Outlook • Web-based Email • Social Media • Microsoft Word • Microsoft PowerPoint • Microsoft Excel • Financial Literacy • Financial Literacy - 1-3 • Better Money Habits • Career Planning • mCareer Planning • College and Career Development Plan • ACT Profile • My Next Move • Searching and Applying for Jobs • Job Search • Job Applications • Indeed (Canada and US) • Job Bank (Canada) • Pay Scale (Canada) • Salary Basics • CareerOneStop • Resume and Cover Letters • mStarting your Resume • mFinalize your Resume • mIntroduction to Cover Letters • Resume and Cover Letter Writing Skills • In-Person Networking • mNetworking Techniques • mExpand your Network • Networking* • Online Networking • mUsing Social Media Professionally • mProfessional Online Presence • Using Social Media • LinkedIn Webinars • LinkedIn for Veterans • Interviewing • mTypes of Interviews • mThe Interview Process • Interviewing Skills • Interview Follow-ups • Overall • Job Seeker Learning Board • Overview • Personal Development Skills • Professionalism in the Workplace • JobStart 101 • Adaptability • Change is Good • Staying Informed • Communication • Knowing your Audience • Communicating with Purpose* • Writing with Clarity • Using Proper Grammar • E-mail • Introduction to Technical Writing • Verbal Communication* • Presentations • Listening • Introduction to Business Meetings • Diversity and Cross-Cultural Awareness • Valuing Diversity • Cross-Cultural Understanding* • Global Awareness • Problem Solving • Introduction to Problem Solving* • Professionalism / Work Ethic • Professional Presence* • Self-Awareness and Self-Direction • Positive Attitude • Taking Initiative • Teamwork and Collaboration • Teamwork and Collaboration* • Managing Conflict in the Workplace* • Sharing and Receiving Feedback • Integrity • Integrity • Time Management • Time Management* • Tracking your Tasks* • Work-Life Balance • Overall • 1st Job-Starting your Career Learning Board • 1st Job-Growing your Career Learning Board Job Tracks • Software Engineering Computing • History of Computers • The Internet • Computing in the Business World • Software Development Overview • Software Engineering • Introduction to Software Engineering • Plan and Analyze • Design • Build • Test • Package and Deploy • Maintain • Software Engineering: A Final Review • Entrepreneurship • Becoming an Entrepreneur • Price, Profit and Cost • Business Financial Planning • Marketing your Business • Marketing Channels and Pricing • Running your Business • Protecting your Business • Creating your Business Plan • IT Customer Support • Customer Service and Communication • CRM Tickets • IT Task and Time Management • Problem Solving and Troubleshooting • IT General Concepts • Computer Anatomy • Internet Safety • IT Tasks • Health and Technology Administration • Medical Terminology • Healthcare Customer Service & Communication • Healthcare Task and Time Management • Healthcare Legislation • Medical Records • Healthcare Payers • Diagnosis Codes • Procedure Codes Instructor Skills and Resources - Downloadable Workshops • Job Seeker • Career Planning • Resume and Cover Letter Writing • In-Person Networking • Online Networking • Interviewing Skills • 1st Job – Starting Your Career • Professionalism and Work Ethic • Writing Techniques • Business Communication • Verbal Communication • Presentations: Plan and Create • Presentations: Deliver • Teamwork • Digital Literacy • Word • Excel • PowerPoint • Outlook • 1st Job – Growing in your Career • Cross-Cultural Diversity • Conflict Management • Time and Task Management • Financial Literacy • Global Awareness • Capstone • Cyber / IT Hot Topics • STEM Overview, Cybersecurity, Internet of Things, Connected Car, Computation Thinking, Machine Learning, Cloud Computing, Mobility • IT Customer Support • Customer Service and Communication • IT Task and Time Management • Problem Solving and Troubleshooting • IT General Concepts • Computer Anatomy • Internet Safety • IT Tasks • Retail Industry Fundamentals • Retail Industry Overview • Retail Soft Skills • Tips and Tricks to Succeed at Work • Company & Product Knowledge • Communication • Teamwork • Problem Solving • Retail Tools and Technology • Customer Service • Product Sales • Inventory Tracking • Workplace Safety • Payment Procedures • Ready for your Retail Journey • Starting your New Job • Big Data and Using Excel • Big Data and Using Excel • Digital Literacy (Enhanced) • Computer Basics • Windows Basics • Internet 101 • Internet Explorer • Google Chrome • Outlook • Health and Technology Administration • Exploring the Healthcare Industry • Medical Terminology • Healthcare Customer Svc & Comm • Healthcare Task and Time Mgmt. • Healthcare Legislation • Medical Records • Healthcare Payers • Diagnosis Codes • Procedure Codes • Web-based Email • Social Media • Word • PowerPoint • Excel • Knowledge is Power Program • Accenture Open Education* • LISC / Goodwill Community Foundation • Canada Corp Citizenship / Futurepreneur • Various External Resources • US Corporate Citizenship * Courses that have a 2nd version developed with Points of Light click for descriptions

  6. For more information luke.a.speers@accenture.com sharon.peck@accenture.com

  7. Each curriculum provides a blend of online courses for building foundational knowledge and classroom workshops for practicing hands-on skills. Pre-assessments measure baseline, and post-assessments measure increase in knowledge. Blended Learning Curricula Pre Post Job Seeker Mobile Career Planning Resume and Cover Letter Writing In-Person Networking Online Networking Interviewing Pre Post 1st Job: Starting your Career Professionalism and Work Ethic Writing Techniques Business Communication Verbal Communication Presentations: Plan & Create Presentations: Deliver Teamwork Pre Post 1st Job: Growing in your Career Cross Cultural Diversity Conflict Management Time & Task Management Financial Literacy Global Awareness Capstone Pre Post Digital Literacy Enhanced Computer Basics Windows Basics Internet Basics Internet Explorer Google Chrome Microsoft Outlook Web-Based Email Social Media Microsoft Word Microsoft PowerPoint Microsoft Excel Pre Post IT Customer Support Exploring the IT Industry Customer Service and Communication IT Task & Time Management Problem Solving & Troubleshooting IT General Concepts Computer Anatomy Internet Safety IT Tasks Pre Post Health Technology & Administration Exploring the Industry Medical Terminology Customer Service and Communication Time and Task Management Healthcare Legislation Medical Records Healthcare Payers Diagnosis Codes Procedure Codes Pre Post Becoming an Entrepreneur Price, Profit and Cost Business Financial Planning Marketing your Business Marketing Channels and Pricing Running your Business Protecting your Business Creating your Business Plan Entrepreneurship1 Retail Industry Fundamentals2 Retail Industry Fundamentals Basic Work Fundamentals Getting and Keeping Jobs in Retail Selling Business of Retail Customer Focus 1) Online only 2) Classroom only It’s FLEXIBLE: organizations can use one of the existing curriculum or tailor their own training plan.

  8. Blended Learning: Job Seeker Mobile Pre Post Resume and Cover Letter Writing In-Person Networking Career Planning Online Networking Interviewing Career Planning (10 min) Starting Your Resume (15 min) Networking Techniques (15 min) Using Social Media Professionally (10 min) Types of Interviews (15 min) Career Assessment (Pick One) (30 min) Finalize your Resume (10 min) Expand your Network (10 min) Online Professional Profile (10 min) The Interview Process (10 min) Career Planning (1 hour) Introduction to Cover Letters (10 min) In-Person Networking (1 hour) LinkedIn Webinars (60 min) Interviewing (1 hour) Online Networking (1 hour) Resume and Cover Letter: Beg & Adv (1 hour ea) Learning Board: Job Seeker Online Learning Classroom Learning Assessment Learning Board

  9. Blended Learning: First Job – Starting Your Career Pre Post Professionalism and Work Ethic Writing Techniques Business Communication Verbal Communication Presentations: Plan & Create Presentations: Deliver Teamwork Professional-ism in the Workplace (1 hour) Writing with Clarity (60 min) Email (45 min) Listening (45 min) Presentations (30 min) Communicating with Purpose (20 min) Teamwork and Collaboration (30 min) Integrity (20 min) Writing Techniques (60–90 min) Business Communi-cation (60–90 min) Verbal Communication (20 min) Knowing your Audience (30 min) Presentation Part 2: Deliver a Presentation (60–90 min) Teamwork (60–90 min) Professional-ism and Work Ethic (60–90 min) Using Proper Grammar (45 min) Verbal Communication (60–90 min) Presentation Part 1: Plan & Create Presentation (60–90 min) Professional Presence (30 min) Introduction to Technical Writing (15 min) Positive Attitude (30 min) Learning Board: First Job-Starting Your Career Online Learning Classroom Learning Assessment Learning Board Additional Online Learning

  10. Blended Learning: First Job – Growing in Your Career Pre Post Cross Cultural Diversity Conflict Management Time & Task Management Financial Literacy Global Awareness Capstone Cross-Cultural Understanding (45 min) Managing Conflict in the Workplace (20 min) Time Management (45 min) Financial Literacy: Parts 1, 2 & 3 (90 min) Global Awareness (45 min) Introduction to Problem Solving (1 hour) Valuing Diversity (20 min) Conflict Management (60–90 min) Tracking your Tasks (45 min) Financial Literacy (60–90 min) Global Awareness (60–90 min) Capstone Case Study (4 hours) Cross Cultural Diversity (60–90 min) Time and Task Management (60–90 min) Learning Board: First Job-Growing in Your Career Online Learning Classroom Learning Assessment Learning Board

  11. Blended Learning: Digital Literacy Enhanced Pre Post Web-Based Email Microsoft Power Point Computer Basics Windows Basics Internet Basics Internet Explorer Google Chrome Microsoft Outlook Social Media Microsoft Word Microsoft Excel Computer Basics (120 min) Windows Basics (140 min) Internet Basics (110 min) Internet Explorer (70 min) Google Chrome (80 min) Microsoft Outlook (165 min) Web-Based Email (90 min) Social Media (150 min) Microsoft Word (230 min) Microsoft Power Point (340 min) Microsoft Excel (285 min) Computer Basics (1-6 hours) Windows Basics (2-6 hours) Internet Basics (2-6 hours) Internet Explorer (2-4 hours) Google Chrome (2-4 hours) Microsoft Outlook (4-6 hours) Web-Based Email (2-4 hours) Social Media (4-8 hours) Microsoft Word (5-12 hours) Microsoft Power Point (5-12 hours) Microsoft Excel (5-12 hours) Digital Literacy Faculty Prep Landing Page Online Learning Classroom Learning Assessment Classroom time can vary by audience and activities covered.

  12. Blended Learning: IT Customer Support Pre Post Customer Service & Communication Problem Solving & Troubleshooting Exploring the IT Industry IT Task &Time Mgmt. General IT Concepts Computer Anatomy Internet Safety IT Tasks Exploring the IT Industry (2-6 hours Customer Service and Comms (125 min) IT Task and Time Mgmt. (150 min) Problem Solving and Trouble-shooting (95 min) General IT Concepts (135 min) Computer Anatomy (155 min) Internet Safety (160 min) IT Tasks (260 min) CRM Tickets (120 min) IT Task and Time Mgmt. (2-6 hours) Problem Solving and Trouble-shooting (2-6 hours) IT General Concepts (3-12 hours) Computer Anatomy (4-16 hours) Internet Safety (1-6 hours) IT Tasks (6-20 hours) Customer Service and Comms (4-12 hours) IT Customer Support Faculty Prep Landing Page Online Learning Classroom Learning Assessment Classroom time can vary by audience and activities covered.

  13. Blended Learning: Health Technology and Administration Pre Post Exploring the Healthcare Industry Healthcare Customer Svc and Comms Healthcare Time and Task Management Medical Terminology Healthcare Legislation Medical Records Healthcare Payers Diagnosis Codes Procedure Codes Exploring the Healthcare Industry (2-6 hours) Medical Terminology (45 min) Healthcare Customer Service and Comms (185 min) Healthcare Time and Task Mgmt. (150 min) Healthcare Legislation (45 min) Medical Records (120 min) Healthcare Payers (45 min) Diagnosis Codes (45 min) Procedure Codes (45 min) Healthcare Customer Service and Comms (4-12 hours) Healthcare Time and Task Mgmt. (2-6 hours) Healthcare Legislation (4-8 hours) Medical Records (8-12 hours) Healthcare Payers (8-12 hours) Diagnosis Codes (8-12 hours) Procedure Codes (8-12 hours) Medical Terminology (8-12 hours) Health Technology and Administration Faculty Prep Landing Page Online Learning Classroom Learning Assessment Classroom time can vary by audience and activities covered.

  14. ONLINE LEARNING: Entrepreneurship Pre Post Business Financial Planning Marketing Channels and Pricing Marketing your Business Creating Your Business Plan Price, Profit and Cost Running Your Business Protecting Your Business Becoming an Entrepreneur Becoming an Entrepreneur (30 min) Price, Profit and Cost (30 min) Business Financial Planning (30 min) Marketing your Business (30 min) Marketing Channels and Pricing (30 min) Running your Business (30 min) Protecting your Business (30 min) Creating your Business Plan (30 min) Online Learning Assessment

  15. CLASSROOM Training: Retail Industry Fundamentals Retail Industry Fundamentals Basic Work Fundamentals Business of Retail Customer Focus Getting and Keeping Jobs in Retail Selling Retail Industry Fundamentals (1 hour) Retail Soft Skills (1 hour) Retail Tools and Technologies (1 hour) Getting Ready for Your Retail Journey (1 hour) Company and Product Knowledge (1 hour) Tips and Tricks to Succeed at Work (1 hour) Customer Service (1 hour) Product Sales (1 hour) Starting Your New Job (1 hour) Communi-cation (1 hour) Teamwork (1 hour) Inventory Tracking (1 hour) Workplace Safety (1 hour) Problem Solving (1 hour) Payment Procedures (1 hour) Classroom Learning

  16. Benefits • LEARNERS • Single point of access to build employability knowledge and skills • Anytime, anywhere access with online and mobile learning • Safe environment to learn at own pace • ACCENTURE • Opportunity to share best-in-class content with our partners • Reuse, efficiency • Metrics on usage and satisfaction • NON-PROFIT PARTNERS • Access to online and classroom training to complement their programs • Flexibility to configure curriculum • Track usage • Extend reach and scale at lower cost

  17. demo

  18. Best Practices for Maximum Impact Embed the Learning Exchange in your standard program and processes. Plan initial and ongoing communications to staff and learners. Identify a champion and involve staff members on the ground. Take a course yourself, so you can share the process and benefits with your learners. Demonstrate how to log on to and navigate the site for first time learners. Walk through a course together and discuss how they can get the most from this resource. Use reports to monitor usage and follow up accordingly. When possible, offer both online and face-to-face training to bring the concepts to life and offer deeper skill building. Reach out to your Accenture local office for volunteer facilitators if needed. Keep training plan to a manageable list. Offer incentives to complete training plan in a given timeframe. Encourage new users to complete a course within the first week, as they will be more likely to complete their entire training plan. Use online training to fill gaps when learners are not able to attend classroom training.

  19. How is the Training Plan Set Up? What knowledge and skills do your learners need to build as part of your program? Which courses address those gaps? • Use one of our base training plans as-is or adapt one to your needs • Create an entirely new training plan Identify order of courses and whether they are required/recommended; we will set up the training plan Learners can track their progress, earn badges, and print a Certificate of Completion Learners can take additional courses too Training plan contains only online courses/resources, not classroom courses

  20. How do learners get access to our site? • If you have a class/cohortof learners: • Complete onboarding spreadsheet with user information: first name, last name, email address, and location • Guarantees accurate rollup reporting for the organization/location • If you have an ad hoc group of learners: • Send self-registration link with instructions to enter organization/location • Risk of incomplete rollup reporting due to users not entering organization/location accurately

  21. How are LEARNERS supported?

More Related