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Email Triage in Hospitality & Travel Operations

Daily flooding of booking requests, guest inquiries, and customer feedback can be overwhelming for hospitality and travel businesses. At Centelli, weu2019ve created an AI-led, Custom Email Triage tool that automates the sorting, prioritizing, and routing of incoming emails u2014 ensuring every important message is actioned promptly.

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Email Triage in Hospitality & Travel Operations

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  1. The Role of Email Triage in Hospitality & Travel The Role of Email Triage in Hospitality & Travel Operations Operations What Basic Automation Does How Digital Worker Scores Better Sort emails using exact keywords Send canned auto-replies Schedule outgoing emails Move messages with simple filters Reads subject, sender, message body, and past exchanges before acting. Understands tone, meaning, and intent with NLP Flags high priority & sensitive emails instantly Automates follow-ups, ticket creation, escalations & workflows. Learns from every email and improves over time No manual rule tweaks needed LImitations No understanding of context or intent Misses on urgent issues and patterns Can’t learn, adapt, or improve Becomes messy as volumes rise The Result: Less inbox time, more high- value work Fewer missed opportunities centelli.com

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