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Transform Your Career MB-230 Dynamics 365 Customer Service Consultant Exam

Dive into the world of exceptional customer service with our meticulously crafted guide for the MB-230 Dynamics 365 Customer Service Functional Consultant exam. Unlock invaluable insights, expert strategies, and practical resources to refine your skills in Dynamics 365. Embrace the journey towards certification with confidence, as you prepare to shape extraordinary customer experiences and propel your career to new heights.<br>https://www.certsgrade.com/pdf/mb-230/

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Transform Your Career MB-230 Dynamics 365 Customer Service Consultant Exam

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  1. Microsoft MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant Questions And Answers PDF Format: For More Information – Visit link below: https://www.certsgrade.com/ Version = Version = Product Visit us athttps://www.certsgrade.com/pdf/mb-230/

  2. Latest Version: 17.1 Question: 1 DRAG DROP You need to configure the system to store answers about claims. Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order. Answer: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user- guide-knowledge-article Visit us athttps://www.certsgrade.com/pdf/mb-230/

  3. Question: 2 HOTSPOT You need to create and configure objects to support the requirements. How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer: Visit us athttps://www.certsgrade.com/pdf/mb-230/

  4. Question: 3 You need to configure the queue for telephone-based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. A. Create a case from email. B. Define an SLA and entitlements and set entitlement values for case numbers. C. Configure a status reason transition. D. Create a case routing rule. E. Automatically create or update records. Answer: BC Question: 4 HOTSPOT You need to configure the correct settings. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Visit us athttps://www.certsgrade.com/pdf/mb-230/

  5. Answer: Question: 5 You need to search for answers to customer claims. Which type of search should you perform? A. Timeline B. Quick Find C. Related D. Detail E. Case Relationships Visit us athttps://www.certsgrade.com/pdf/mb-230/

  6. Answer: C Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles- csh#knowledgebase-search-control Visit us athttps://www.certsgrade.com/pdf/mb-230/

  7. For More Information – Visit link below: https://www.certsgrade.com/ PRODUCT FEATURES 100% Money Back Guarantee 90 Days Free updates Special Discounts on Bulk Orders Guaranteed Success 50,000 Satisfied Customers 100% Secure Shopping Privacy Policy Refund Policy 16 USD Discount Coupon Code: NB4XKTMZ Visit us athttps://www.certsgrade.com/pdf/mb-230/ Powered by TCPDF (www.tcpdf.org)

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