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TPM Training - Introduction

TPM Training - Introduction. Torsten Antoni KIT-SCC www.ggus.org. The EGEE support infrastructure. ROC C. ROC B. RC A. ROC N. VO Support C. RC A. VO Support B. RC A. VO Support A. RC B. RC B. RC B. RC C. RC C. RC C. VO TPM C. ROC C. ROC B. ROC N. VO TPM B. VO TPM A.

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TPM Training - Introduction

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  1. TPM Training - Introduction Torsten Antoni KIT-SCC www.ggus.org

  2. The EGEE support infrastructure ROC C ROC B RC A ROC N VO Support C RC A VO Support B RC A VO Support A RC B RC B RC B RC C RC C RC C VO TPM C ROC C ROC B ROC N VO TPM B VO TPM A CIC Portal GGUS Central System COD Deployment support Middleware support Deployment support Network Support TPM Middleware support Network Support ENOC/OPN Middleware support Middleware support Other Grids Other Grids Other Grids Middleware support Middleware support Middleware support Other Grids Other Grids Other Grids TPM Training - SARA 10/11/2008 - Torsten Antoni

  3. Support workflow Central Application (GGUS) Global Support Units TPM Training - SARA 10/11/2008 - Torsten Antoni

  4. GGUS VO support workflow VO First Line Support VO Support Units TPM Training - SARA 10/11/2008 - Torsten Antoni

  5. Services Support Units VO Support Units ROC Support Units Middleware Support Units Deployment Support Units Other Grid Infrastructures Network Support Software Support Units External Support Units Standard support workflow TPM + VO Support First Line Support TPM Training - SARA 10/11/2008 - Torsten Antoni

  6. GGUS management • USAG meeting • Monthly meetings • Participation from OCC,ROCs, VOs, … https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG • Shopping list meeting • Sub-group of USAG • Weekly meeting to prioritise requests and define content of release https://savannah.cern.ch/projects/esc/ • Monthly releases https://gus.fzk.de/pages/owl.php TPM Training - SARA 10/11/2008 - Torsten Antoni

  7. Summary of special features • Alarm tickets • Only the so called “Alarmers” can submit ALARM tickets • “Alarmers” are experts, nominated by the VO management of one of the 4 LHC VOs • “Alarmers” need to be registered as such in the GGUS user database • “Alarmers” need a valid grid certificate • Team tickets • Only the “Team” members of a LHC VO can submit TEAM tickets • “Team” members are nominated by the VO management of one of the 4 LHC VOs • “Team” members need to be registered as such in the GGUS user database • “Team” members need a valid grid certificate • “Team” members can update all tickets of their team, regardless if they have submitted the ticket or not TPM Training - SARA 10/11/2008 - Torsten Antoni

  8. Summary of special features TPM Training - SARA 10/11/2008 - Torsten Antoni

  9. Expansion of direct routing • During EGEE’08 discussion on how to enable the extension of Team Tickets also to Tier-2 sites • Proposed solution: Interface between GOC-DB and GGUS to allow retrieval of site names and contacts • Proposal to open up the direct ticket routing mechanism (as being part of the Alarm and Team Tickets) to ALL sites and ALL users • Met with broad agreement • If not used properly by the general user, the feature could in future be restricted to certain user groups (like the LCH VO shifters) TPM Training - SARA 10/11/2008 - Torsten Antoni

  10. Workflow for direct routing TPM Training - SARA 10/11/2008 - Torsten Antoni

  11. Current status and outlook • Addition of 4 ALTAS Tier-2 sites to the Team Ticket mechanism in the GGUS October release • Received GOC-DB dump to start work on the implementation of the direct routing feature • Prototype on the basis of the GOC-DB dump will be included in the GGUS November release on Nov. 27th • Proper interface to GOC-DB should be ready around the end of this year TPM Training - SARA 10/11/2008 - Torsten Antoni

  12. GGUS management • USAG meeting • Monthly meetings • Participation from OCC,ROCs, VOs, … https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG • Shopping list meeting • Sub-group of USAG • Weekly meeting to prioritise requests and define content of release https://savannah.cern.ch/projects/esc/ • Monthly releases https://gus.fzk.de/pages/owl.php TPM Training - SARA 10/11/2008 - Torsten Antoni

  13. TPM Training - SARA 10/11/2008 - Torsten Antoni

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