1. Door to door service Swiss federal trains Laureline Magnin, Stefano Maioglio, Julia Maret

2. Content • Introduction • Luggage in Switzerland • Quick luggage • Luggage to a foreign destination • Group luggage transport • Check-in at the railstation • Fly Rail luggage

3. Introduction • Innovation starting on 14 th of October 2013 • Availability of the service • Door to door principle • The company • Reason of the innovation

4. Luggage in Switzerland • 442 destinations included such as Zermatt, Lucerne, etc. • Dropp off until 7 p.m. and collected the following day from 9 a.m. • What’s included in it? • Equipment • Insurence • Collaboration with Swiss hotels • Price: 12 CHF (individual traveller), 10 CHF (groups)

5. Fast luggage • Drop off and collect on the same day • 47 destinations • «Airport luggage» • Luggage, bags, skies, snowboards, sleds and strollers • Price: 22 CHF (individual traveler), 17 CHF (groups from 10 people)

6. Luggage to a foreign destination • Can be sent to • Length of the delivery: 4-5 days • Luggage limited by weight, size and quantity • Price: 33 CHF (single traveller), 27 CHF (groups)

7. School luggage • Number of luggage included: 30 • Price: 100 CHF and 10 CHF per additional luggage • Sport equipment included

8. Group luggage «à la carte» • Small groups (from 10 people) • Price: 17 CHF • Before departure: fill in a form

9. Check-in at the railstation • Aiplane check-in at the train station • Airlines: Swiss and Lufthansa • Airports: Zurich, Geneva and Bern • Price: 22 CHF

10. Fly Rail luggage • Cooperation with airlines  luggage delivered from any airport in the world to a Swiss train station • Airports: Geneva, Zurich, Bern • Luggage limited by: content, weight and price

11. Conclusion • Advantages: • More space in the train • Good for elderly consumers and schools • Useful and cheap for big groups • Disadvantages: • High price • Not well advertised

12. Sources • http://www.stnet.ch/fr.cfm/home/actualites/offer-Home-Aktuelles-349065.html • http://fr.webtrains.ch/actualites.php?article=7000026817 • http://www.tdg.ch/suisse/Les-CFF-lancent-un-service-de-bagages-a-domicile/story/17316538 • http://www.sbb.ch/en/content/news/fr/2013/10/1410-1.html