chanel
Uploaded by
9 SLIDES
225 VUES
90LIKES

Enhance Military and Civilian Pay Services with SMARTDOCS: EBN and SMARTLES Overview

DESCRIPTION

The SMARTDOCS project, spearheaded by Jim Pitt, aims to revolutionize military and civilian pay services through Event Based Notification (EBN) and SMARTLES features. SMARTLES offers highlighted changes from previous Leave and Earning Statements (LES), context-sensitive help, detailed leave information, and additional pay-related data. Secure email notifications ensure timely delivery before payday, enhancing user experience and operational efficiency. With proactive communication and self-service options, it transforms how payees access their financial data and reduces the need for clarification calls.

1 / 9

Télécharger la présentation

Enhance Military and Civilian Pay Services with SMARTDOCS: EBN and SMARTLES Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The SmartDocs Project Jim Pitt Director Electronic Commerce Military and Civilian Pay Services

  2. What is SMARTDOCS/SMARTLES • SMARTDOCS provides Event Based Notification (EBN) services to DoD custoemrs. • SMARTLES features: • Highlighted changes from previous LES • Pulldowns w/ context-sensitive help • Additional pay related data from current LES • Detailed leave information • Date of last Grade/Step increase Integrity - Innovation - Service

  3. Electronic LES Delivery • Sends e-mail notification to payee containing secure hyperlink to online LES • Message goes out on: Wednesday prior to payday (first Friday) or Monday prior to payday (second Thursday) • Customer “clicks” on the link Integrity - Innovation - Service

  4. Electronic Delivery - Security • Establishes Secure Socket Layer (SSL) connection to view the “delivered” document • Uses existing sign-on data, i.e. same SSN and PIN as current myPay capability Integrity - Innovation - Service

  5. Why a “SMART” LES? • Customer buy-in more likely with proactive “push” methodology • Earnings statement (civ, mil, ret) is most visible product of DFAS • Automated process can improve reliability and ensure delivery • LES contains data which is not intuitively obvious • Payees are dependent upon multiple sources for explanations/clarifications • Last year one civilian payroll office received an estimated 150K “information only” calls Integrity - Innovation - Service

  6. “SMART” LES - Overview • Offers online, context-sensitive clarification of LES components • Provides direct access to further related links and information Integrity - Innovation - Service

  7. “SMART” LES - Online Help • Position cursor on LES block of interest • Click on block title • Associated pulldown help text appears Integrity - Innovation - Service

  8. “SMART” LES - Links • Position cursor on LES data of interest (example: Pay Plan/Grade) • Click on data • Related web site is accessed dynamically (example: OPM web site pay tables) Integrity - Innovation - Service

  9. Summary of Benefits to Customer • Personalized view to payees with on-demand, rapid access to expanded set of real-time content • Self-service problem resolution • Proactive electronic statement delivery • Regular push notification of documents (e.g., LES) • Timely, secure delivery Integrity - Innovation - Service

More Related